Supporting Maintenance of Web Applications Using User-Centered Technique
Maintenance is crucial to ensure delivered software continues to meet its end users’ evolving needs mainly among Web applications’ users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack...
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| Format: | Article |
| Language: | en |
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IEEE
2012
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| Online Access: | http://umpir.ump.edu.my/id/eprint/6864/1/Supporting_Maintenance_of_Web_Applications_Using_User-Centered_Technique.pdf http://umpir.ump.edu.my/id/eprint/6864/ http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6462780 |
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| _version_ | 1831522062951251968 |
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| author | Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli |
| author_facet | Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli |
| author_sort | Siti Nor Asikin, Kamalzaman |
| building | UMPSA Library |
| collection | Institutional Repository |
| content_provider | Universiti Malaysia Pahang Al-Sultan Abdullah |
| content_source | UMPSA Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Maintenance is crucial to ensure delivered software
continues to meet its end users’ evolving needs mainly among Web applications’ users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack of functionality to facilitate end users to specify their requests. This limitation causes problems not only to the end users, but to the maintainers as well, who need to understand the requests thoroughly before making any changes. We propose a user-centered technique to support the maintenance
process by managing and tracking the modification requests effectively. This paper reports the implementation of the proposed technique as a tool and includes its adoption on a Web application. Initial case study shows that the tool is able to support end users to specify their requests easily and quickly, and maintainers to handle the requests effectively. |
| format | Article |
| id | my.ump.umpir.6864 |
| institution | Universiti Malaysia Pahang |
| language | en |
| publishDate | 2012 |
| publisher | IEEE |
| record_format | eprints |
| spelling | my.ump.umpir.68642018-11-30T02:14:29Z http://umpir.ump.edu.my/id/eprint/6864/ Supporting Maintenance of Web Applications Using User-Centered Technique Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli QA75 Electronic computers. Computer science Maintenance is crucial to ensure delivered software continues to meet its end users’ evolving needs mainly among Web applications’ users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack of functionality to facilitate end users to specify their requests. This limitation causes problems not only to the end users, but to the maintainers as well, who need to understand the requests thoroughly before making any changes. We propose a user-centered technique to support the maintenance process by managing and tracking the modification requests effectively. This paper reports the implementation of the proposed technique as a tool and includes its adoption on a Web application. Initial case study shows that the tool is able to support end users to specify their requests easily and quickly, and maintainers to handle the requests effectively. IEEE 2012 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/6864/1/Supporting_Maintenance_of_Web_Applications_Using_User-Centered_Technique.pdf Siti Nor Asikin, Kamalzaman and Sharifah Mashita, Syed Mohamad and Shahida, Sulaiman and Kamal Z., Zamli (2012) Supporting Maintenance of Web Applications Using User-Centered Technique. 2012 19th Asia-Pacific Software Engineering Conference. pp. 43-49. ISSN 1530-1362. (Published) http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6462780 10.1109/APSEC.2012.114 |
| spellingShingle | QA75 Electronic computers. Computer science Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli Supporting Maintenance of Web Applications Using User-Centered Technique |
| title | Supporting Maintenance of Web Applications Using User-Centered Technique |
| title_full | Supporting Maintenance of Web Applications Using User-Centered Technique |
| title_fullStr | Supporting Maintenance of Web Applications Using User-Centered Technique |
| title_full_unstemmed | Supporting Maintenance of Web Applications Using User-Centered Technique |
| title_short | Supporting Maintenance of Web Applications Using User-Centered Technique |
| title_sort | supporting maintenance of web applications using user-centered technique |
| topic | QA75 Electronic computers. Computer science |
| url | http://umpir.ump.edu.my/id/eprint/6864/1/Supporting_Maintenance_of_Web_Applications_Using_User-Centered_Technique.pdf http://umpir.ump.edu.my/id/eprint/6864/ http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6462780 |
| url_provider | http://umpir.ump.edu.my/ |