A mini review developing an integrated delivery system model using a lean approach
Delivery system services are a crucial component of the logistical infrastructure supporting Malaysian citizens, particularly in public service delivery. With the rise of digital technology, traditional information dissemination methods have been replaced by advanced digital systems that enhance int...
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| Format: | Article |
| Language: | en |
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Universiti Malaysia Pahang
2025
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| Online Access: | http://umpir.ump.edu.my/id/eprint/44285/1/A%20mini%20review%20developing%20an%20integrated%20delivery%20system.pdf http://umpir.ump.edu.my/id/eprint/44285/ https://doi.org/10.15282/0qmsv718 |
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| author | Zahiruddin, Mohd Zain Norazlianie, Sazali Ramli, Junid |
| author_facet | Zahiruddin, Mohd Zain Norazlianie, Sazali Ramli, Junid |
| author_sort | Zahiruddin, Mohd Zain |
| building | UMPSA Library |
| collection | Institutional Repository |
| content_provider | Universiti Malaysia Pahang Al-Sultan Abdullah |
| content_source | UMPSA Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Delivery system services are a crucial component of the logistical infrastructure supporting Malaysian citizens, particularly in public service delivery. With the rise of digital technology, traditional information dissemination methods have been replaced by advanced digital systems that enhance interactivity, efficiency, and cost-effectiveness. This shift underscores the importance of developing Integrated Delivery System Models (IDSM) to ensure citizens receive timely, accurate information for informed decision-making. This mini review examines the application of lean principles to improve the efficiency and effectiveness of IDSM in Malaysia’s public service sector. Lean methodologies, which focus on reducing inefficiencies and optimizing processes, are explored as a framework to enhance transparency, accessibility, and system performance. Existing delivery system models and theories are reviewed to highlight the need for holistic systems thinking in addressing inefficiencies and overcoming the challenges of conventional delivery methods. Furthermore, the role of public policy in supporting lean integration is critically analyzed, with an emphasis on relational database systems to enable data-driven decision-making. These systems play a vital role in enhancing accuracy and operational efficiency, particularly in applications like general elections.This review presents a step-by-step framework for developing a lean-based IDSM, offering practical insights for policymakers and public administrators. By aligning social innovation, open governance, and technological advancements, this study aims to contribute to the design of a sustainable, citizen-centric public service delivery model that meets Malaysia’s evolving needs. |
| format | Article |
| id | my.ump.umpir.44285 |
| institution | Universiti Malaysia Pahang |
| language | en |
| publishDate | 2025 |
| publisher | Universiti Malaysia Pahang |
| record_format | eprints |
| spelling | my.ump.umpir.442852025-04-11T07:11:44Z http://umpir.ump.edu.my/id/eprint/44285/ A mini review developing an integrated delivery system model using a lean approach Zahiruddin, Mohd Zain Norazlianie, Sazali Ramli, Junid HD28 Management. Industrial Management TS Manufactures Delivery system services are a crucial component of the logistical infrastructure supporting Malaysian citizens, particularly in public service delivery. With the rise of digital technology, traditional information dissemination methods have been replaced by advanced digital systems that enhance interactivity, efficiency, and cost-effectiveness. This shift underscores the importance of developing Integrated Delivery System Models (IDSM) to ensure citizens receive timely, accurate information for informed decision-making. This mini review examines the application of lean principles to improve the efficiency and effectiveness of IDSM in Malaysia’s public service sector. Lean methodologies, which focus on reducing inefficiencies and optimizing processes, are explored as a framework to enhance transparency, accessibility, and system performance. Existing delivery system models and theories are reviewed to highlight the need for holistic systems thinking in addressing inefficiencies and overcoming the challenges of conventional delivery methods. Furthermore, the role of public policy in supporting lean integration is critically analyzed, with an emphasis on relational database systems to enable data-driven decision-making. These systems play a vital role in enhancing accuracy and operational efficiency, particularly in applications like general elections.This review presents a step-by-step framework for developing a lean-based IDSM, offering practical insights for policymakers and public administrators. By aligning social innovation, open governance, and technological advancements, this study aims to contribute to the design of a sustainable, citizen-centric public service delivery model that meets Malaysia’s evolving needs. Universiti Malaysia Pahang 2025-03 Article PeerReviewed pdf en cc_by_nc_4 http://umpir.ump.edu.my/id/eprint/44285/1/A%20mini%20review%20developing%20an%20integrated%20delivery%20system.pdf Zahiruddin, Mohd Zain and Norazlianie, Sazali and Ramli, Junid (2025) A mini review developing an integrated delivery system model using a lean approach. Journal of Modern Manufacturing Systems and Technology, 9 (1). pp. 13-23. ISSN 2636-9575. (Published) https://doi.org/10.15282/0qmsv718 https://doi.org/10.15282/0qmsv718 |
| spellingShingle | HD28 Management. Industrial Management TS Manufactures Zahiruddin, Mohd Zain Norazlianie, Sazali Ramli, Junid A mini review developing an integrated delivery system model using a lean approach |
| title | A mini review developing an integrated delivery system model using a lean approach |
| title_full | A mini review developing an integrated delivery system model using a lean approach |
| title_fullStr | A mini review developing an integrated delivery system model using a lean approach |
| title_full_unstemmed | A mini review developing an integrated delivery system model using a lean approach |
| title_short | A mini review developing an integrated delivery system model using a lean approach |
| title_sort | mini review developing an integrated delivery system model using a lean approach |
| topic | HD28 Management. Industrial Management TS Manufactures |
| url | http://umpir.ump.edu.my/id/eprint/44285/1/A%20mini%20review%20developing%20an%20integrated%20delivery%20system.pdf http://umpir.ump.edu.my/id/eprint/44285/ https://doi.org/10.15282/0qmsv718 https://doi.org/10.15282/0qmsv718 |
| url_provider | http://umpir.ump.edu.my/ |