APA (7th ed.) Citation

Lee, S., Aziz, Y., Sidin, S., & Saleh, R. (2014). The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours. Faculty of Economics and Management, Universiti Putra Malaysia.

Chicago Style (17th ed.) Citation

Lee, S.Y, Y.A Aziz, S.M.D Sidin, and R. Saleh. The Influence of Emotional Labour Strategies on Customer Satisfaction and Word of Mouth Recommendations in Group Tours. Faculty of Economics and Management, Universiti Putra Malaysia, 2014.

MLA (9th ed.) Citation

Lee, S.Y, et al. The Influence of Emotional Labour Strategies on Customer Satisfaction and Word of Mouth Recommendations in Group Tours. Faculty of Economics and Management, Universiti Putra Malaysia, 2014.