APA (7th ed.) Citation

Ahmad, M., Kadir, S. A., Alam, S. S., Muhamad, N. S., Ghani, N. S. A., & Mandak, N. M. (2015). Online service failure: Diagnosing customer’s evaluation of critical incidents outcomes.

Chicago Style (17th ed.) Citation

Ahmad, Maisarah, Suhaila Abdul Kadir, Syed Shah Alam, Nur Sa'adah Muhamad, Nor Suryani Ab Ghani, and Noorasikin Mohd Mandak. Online Service Failure: Diagnosing Customer’s Evaluation of Critical Incidents Outcomes. 2015.

MLA (9th ed.) Citation

Ahmad, Maisarah, et al. Online Service Failure: Diagnosing Customer’s Evaluation of Critical Incidents Outcomes. 2015.