Abdul-Rahman, M., & Kamarulzaman, Y. (2012). The Influence of Relationship Quality and Switching Costs on Customer Loyalty in the Malaysian Hotel Industry. Elsevier.
Chicago Style (17th ed.) CitationAbdul-Rahman, M., and Y. Kamarulzaman. The Influence of Relationship Quality and Switching Costs on Customer Loyalty in the Malaysian Hotel Industry. Elsevier, 2012.
MLA (9th ed.) CitationAbdul-Rahman, M., and Y. Kamarulzaman. The Influence of Relationship Quality and Switching Costs on Customer Loyalty in the Malaysian Hotel Industry. Elsevier, 2012.
Warning: These citations may not always be 100% accurate.