Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.]
Post pandemic has presented food delivery businesses with advantageous circumstances to enhance their operational efficiency. Foodpanda as a prominent online platform for meal delivery services was designed to facilitate the seamless ordering and receipt of these products by customers. The primary a...
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| Format: | Article |
| Language: | en |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2024
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| Online Access: | https://ir.uitm.edu.my/id/eprint/97877/1/97877.pdf https://ir.uitm.edu.my/id/eprint/97877/ https://www.jthca.org/ |
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| _version_ | 1833321132886851584 |
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| author | Ahmad, Nur Khairina Marsya Hamdan, Yasmin Nuraina Abu Bakar, Siti Khuzaimah Anuar, Jazira Akbarruddin, Mohd Noor Azmin |
| author_facet | Ahmad, Nur Khairina Marsya Hamdan, Yasmin Nuraina Abu Bakar, Siti Khuzaimah Anuar, Jazira Akbarruddin, Mohd Noor Azmin |
| author_sort | Ahmad, Nur Khairina Marsya |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Post pandemic has presented food delivery businesses with advantageous circumstances to enhance their operational efficiency. Foodpanda as a prominent online platform for meal delivery services was designed to facilitate the seamless ordering and receipt of these products by customers. The primary aims of this study are to examine customer satisfaction on Foodpanda online delivery application. This secondary study obtained data from various sources such as textbooks, websites, published notes, reports, local and worldwide news, online articles, international papers, and previously conducted local studies. Based on the analysis from more than 30 articles, results have shown that among the factors are customer service quality, food varieties and promotional efforts, exert a substantial impact on customer satisfaction. Hence, it is imperative for Foodpanda as the online food delivery platforms to prioritize service quality dimensions and utilize switching obstacles as strategies to enhance customer satisfaction and foster repeat patronage |
| format | Article |
| id | my.uitm.ir-97877 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2024 |
| publisher | Faculty of Hotel & Tourism Management, Universiti Teknologi MARA |
| record_format | eprints |
| spelling | my.uitm.ir-978772024-07-06T08:02:11Z https://ir.uitm.edu.my/id/eprint/97877/ Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.] jthca Ahmad, Nur Khairina Marsya Hamdan, Yasmin Nuraina Abu Bakar, Siti Khuzaimah Anuar, Jazira Akbarruddin, Mohd Noor Azmin Hospitality industry. Hotels, clubs, restaurants, etc. Food service Food service Post pandemic has presented food delivery businesses with advantageous circumstances to enhance their operational efficiency. Foodpanda as a prominent online platform for meal delivery services was designed to facilitate the seamless ordering and receipt of these products by customers. The primary aims of this study are to examine customer satisfaction on Foodpanda online delivery application. This secondary study obtained data from various sources such as textbooks, websites, published notes, reports, local and worldwide news, online articles, international papers, and previously conducted local studies. Based on the analysis from more than 30 articles, results have shown that among the factors are customer service quality, food varieties and promotional efforts, exert a substantial impact on customer satisfaction. Hence, it is imperative for Foodpanda as the online food delivery platforms to prioritize service quality dimensions and utilize switching obstacles as strategies to enhance customer satisfaction and foster repeat patronage Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2024-04 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/97877/1/97877.pdf Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.]. (2024) Journal of Tourism, Hospitality and Culinary Arts <https://ir.uitm.edu.my/view/publication/Journal_of_Tourism,_Hospitality_and_Culinary_Arts/>, 16 (1). pp. 711-723. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/ |
| spellingShingle | Hospitality industry. Hotels, clubs, restaurants, etc. Food service Food service Ahmad, Nur Khairina Marsya Hamdan, Yasmin Nuraina Abu Bakar, Siti Khuzaimah Anuar, Jazira Akbarruddin, Mohd Noor Azmin Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.] |
| title | Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.] |
| title_full | Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.] |
| title_fullStr | Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.] |
| title_full_unstemmed | Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.] |
| title_short | Customer satisfaction on Foodpanda online delivery application: a systematic literature review / Nur Khairina Marsya Ahmad ... [et al.] |
| title_sort | customer satisfaction on foodpanda online delivery application: a systematic literature review / nur khairina marsya ahmad ... [et al.] |
| topic | Hospitality industry. Hotels, clubs, restaurants, etc. Food service Food service |
| url | https://ir.uitm.edu.my/id/eprint/97877/1/97877.pdf https://ir.uitm.edu.my/id/eprint/97877/ https://www.jthca.org/ |
| url_provider | http://ir.uitm.edu.my/ |