Evaluating customer satisfaction, emotion and experience of smart hotels in Zhejiang, China: an analysis of online reviews / Chen Jie, Wang Qian and Faiz Izwan Anuar
With the rapid advancements in information technology, the integration of big data management across various sectors is becoming ubiquitous. Recent trends show that hotels in Zhejiang Province are increasingly adopting big data management techniques encompassing data analytics, customer relationship...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en |
| Published: |
Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2024
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/97790/1/97790.pdf https://ir.uitm.edu.my/id/eprint/97790/ https://www.jthca.org/ |
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