The search for competitive advantage of a hotel: generic competitiveness, customer satisfaction and service quality / Emy Lindsay

In a world of increasing competition with every business looking for an edge to be profitable, the hotel industry is no exception to such challenging market environment. In fact, the hotel business is even tougher nowadays with emerging hoteliers providing cutting edge facilities, outstanding servic...

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Bibliographic Details

Main Author:	Lindsay, Emy
Format:	Student Project
Language:	en
Published:	2010
Subjects:	H Social Sciences (General) Study and teaching. Research
Online Access:	https://ir.uitm.edu.my/id/eprint/96896/1/96896.pdf https://ir.uitm.edu.my/id/eprint/96896/
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