The search for competitive advantage of a hotel: generic competitiveness, customer satisfaction and service quality / Emy Lindsay
In a world of increasing competition with every business looking for an edge to be profitable, the hotel industry is no exception to such challenging market environment. In fact, the hotel business is even tougher nowadays with emerging hoteliers providing cutting edge facilities, outstanding servic...
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| Format: | Student Project |
| Language: | en |
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2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/96896/1/96896.pdf https://ir.uitm.edu.my/id/eprint/96896/ |
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