A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan
The best selling point any airline can have these days is for its passengers to have a good service experience which will encourage repeat patronage. The quest to lure passengers is seen more as a product rather than fare competition. For an airline company, providing quality service is important an...
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| Format: | Student Project |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/93796/1/93796.pdf https://ir.uitm.edu.my/id/eprint/93796/ |
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| _version_ | 1833320074508763136 |
|---|---|
| author | Hassan, Abdul Halim |
| author_facet | Hassan, Abdul Halim |
| author_sort | Hassan, Abdul Halim |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | The best selling point any airline can have these days is for its passengers to have a good service experience which will encourage repeat patronage. The quest to lure passengers is seen more as a product rather than fare competition. For an airline company, providing quality service is important and should not be left to chance. Successful airlines have always placed quality service as one of their top criterion. |
| format | Student Project |
| id | my.uitm.ir-93796 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 1994 |
| record_format | eprints |
| spelling | my.uitm.ir-937962024-04-30T01:01:20Z https://ir.uitm.edu.my/id/eprint/93796/ A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan Hassan, Abdul Halim Passenger service The best selling point any airline can have these days is for its passengers to have a good service experience which will encourage repeat patronage. The quest to lure passengers is seen more as a product rather than fare competition. For an airline company, providing quality service is important and should not be left to chance. Successful airlines have always placed quality service as one of their top criterion. 1994 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/93796/1/93796.pdf A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan. (1994) [Student Project] (Unpublished) |
| spellingShingle | Passenger service Hassan, Abdul Halim A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan |
| title | A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan |
| title_full | A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan |
| title_fullStr | A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan |
| title_full_unstemmed | A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan |
| title_short | A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan |
| title_sort | study of passenger handling practices at pelangi air sendirian berhad / abdul halim hassan |
| topic | Passenger service |
| url | https://ir.uitm.edu.my/id/eprint/93796/1/93796.pdf https://ir.uitm.edu.my/id/eprint/93796/ |
| url_provider | http://ir.uitm.edu.my/ |