APA (7th ed.) Citation

Voon, B. H., Jussem, P., & Abdullah, F. (2002). Critical service encounters in UiTMCS: An exploratory investigation from students’ perspective using Critical Incident Technique (CIT) / Voon Boo Ho , Patricia Jussem and Firdaus Abdullah.

Chicago Style (17th ed.) Citation

Voon, Boo Ho, Patricia Jussem, and Firdaus Abdullah. Critical Service Encounters in UiTMCS: An Exploratory Investigation from Students’ Perspective Using Critical Incident Technique (CIT) / Voon Boo Ho , Patricia Jussem and Firdaus Abdullah. 2002.

MLA (9th ed.) Citation

Voon, Boo Ho, et al. Critical Service Encounters in UiTMCS: An Exploratory Investigation from Students’ Perspective Using Critical Incident Technique (CIT) / Voon Boo Ho , Patricia Jussem and Firdaus Abdullah. 2002.