Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.]
This study was conducted to monitor the quality performance of Universiti Teknologi MARA (UiTM) Sarawak based on the recommendations of the 2002 study by determining the quality measurement index on the standard of services rendered to staff and students, and the ROKUM Quality Index (RQI). The first...
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| Main Authors: | , , , , , , , |
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| Format: | Research Reports |
| Language: | en |
| Published: |
2004
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/77319/1/77319.pdf https://ir.uitm.edu.my/id/eprint/77319/ |
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| _version_ | 1833076541090693120 |
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| author | Seh Ling, Iris Syawe Nee' Gaik, Mary Gunjew Ching, Goy Siew Abdillah, Azlin Chiok Choo, Dorothy Kueh Jaya, Serah Lee Hun Leong, Nagarajah Goh, Kelvin Tee Hiong |
| author_facet | Seh Ling, Iris Syawe Nee' Gaik, Mary Gunjew Ching, Goy Siew Abdillah, Azlin Chiok Choo, Dorothy Kueh Jaya, Serah Lee Hun Leong, Nagarajah Goh, Kelvin Tee Hiong |
| author_sort | Seh Ling, Iris Syawe |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This study was conducted to monitor the quality performance of Universiti Teknologi MARA (UiTM) Sarawak based on the recommendations of the 2002 study by determining the quality measurement index on the standard of services rendered to staff and students, and the ROKUM Quality Index (RQI). The first part of the study was undertaken by conducting questionnaire surveys on students and staff. The questionnaires for students and staff used in the 2002 study were redesigned to overcome the limitations of that study. A total of 1,658 students and 204 staff responded. In the second part of the study, the RQI Instrument for self-evaluation based on the eight criteria laid out in the ROKUM was refined and up-dated to incorporate as much as possible the items in the Malcolm Baldrige “2003 Education Criteria For Performance Excellence” model. |
| format | Research Reports |
| id | my.uitm.ir-77319 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2004 |
| record_format | eprints |
| spelling | my.uitm.ir-773192023-05-09T04:45:10Z https://ir.uitm.edu.my/id/eprint/77319/ Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.] Seh Ling, Iris Syawe Nee' Gaik, Mary Gunjew Ching, Goy Siew Abdillah, Azlin Chiok Choo, Dorothy Kueh Jaya, Serah Lee Hun Leong, Nagarajah Goh, Kelvin Tee Hiong Supervision and administration. Business management Research This study was conducted to monitor the quality performance of Universiti Teknologi MARA (UiTM) Sarawak based on the recommendations of the 2002 study by determining the quality measurement index on the standard of services rendered to staff and students, and the ROKUM Quality Index (RQI). The first part of the study was undertaken by conducting questionnaire surveys on students and staff. The questionnaires for students and staff used in the 2002 study were redesigned to overcome the limitations of that study. A total of 1,658 students and 204 staff responded. In the second part of the study, the RQI Instrument for self-evaluation based on the eight criteria laid out in the ROKUM was refined and up-dated to incorporate as much as possible the items in the Malcolm Baldrige “2003 Education Criteria For Performance Excellence” model. 2004 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/77319/1/77319.pdf Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.]. (2004) [Research Reports] (Submitted) |
| spellingShingle | Supervision and administration. Business management Research Seh Ling, Iris Syawe Nee' Gaik, Mary Gunjew Ching, Goy Siew Abdillah, Azlin Chiok Choo, Dorothy Kueh Jaya, Serah Lee Hun Leong, Nagarajah Goh, Kelvin Tee Hiong Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.] |
| title | Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.] |
| title_full | Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.] |
| title_fullStr | Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.] |
| title_full_unstemmed | Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.] |
| title_short | Quality performance of Universiti Teknologi MARA Sarawak 2003 / Iris Syawe Seh Ling … [et.al.] |
| title_sort | quality performance of universiti teknologi mara sarawak 2003 / iris syawe seh ling … [et.al.] |
| topic | Supervision and administration. Business management Research |
| url | https://ir.uitm.edu.my/id/eprint/77319/1/77319.pdf https://ir.uitm.edu.my/id/eprint/77319/ |
| url_provider | http://ir.uitm.edu.my/ |