Service quality and customer satisfaction among students in higher learning institutions of public bus transportation in Kota Kinabalu, Sabah / Lynda Azlina Lim and Vianney Guido

SERVQUAL is the quality management framework for the public agencies to the customer by providing a variety of services. The SERVQUAL was first published in 1985, 1988 by Valarie A. Zeithaml, A. Parasuraman & Leonard L. Berry measure quality in the service sector. This study examines a service q...

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Bibliographic Details

Main Authors:	Lim, Lynda Azlina, Guido, Vianney
Format:	Student Project
Language:	en
Published:	2016
Subjects:	Transportation (General works). Communication and traffic Consumer satisfaction Institutions of higher education
Online Access:	https://ir.uitm.edu.my/id/eprint/74869/1/74869.pdf https://ir.uitm.edu.my/id/eprint/74869/
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