Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil
Mini bus was one of the vehicles used by the individual to arrive safely go to one location to another. Various factors to the selection of vehicles used to go from one location to another location, it includes to the attitude of the driver, the situation inside and outside the bus whether handled o...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | en |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/70184/1/70184.pdf https://ir.uitm.edu.my/id/eprint/70184/ |
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| _version_ | 1833074511669362688 |
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| author | Gulabdin, Shaierah Danil, Mardianie |
| author_facet | Gulabdin, Shaierah Danil, Mardianie |
| author_sort | Gulabdin, Shaierah |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Mini bus was one of the vehicles used by the individual to arrive safely go to one location to another. Various factors to the selection of vehicles used to go from one location to another location, it includes to the attitude of the driver, the situation inside and outside the bus whether handled or not handled properly. A studies on factors that encourage individuals to minibus selection as the main vehicle to get to a location that has been done by selecting Kota Kinabalu as a location study, it is involving five dimensions of service quality that is reliable, responsiveness, assurance, empathy, and tangible. This paper aims to investigate five dimensions of quality of the services listed, the analysis carried out by analysing the main factors toward individual satisfaction in choosing a mini bus vehicles with reference to the five dimensions of service quality are listed. This research is using quantitative methods with a questionnaire to collect data from passengers in Kota Kinabalu. |
| format | Student Project |
| id | my.uitm.ir-70184 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2015 |
| record_format | eprints |
| spelling | my.uitm.ir-701842022-12-07T00:25:35Z https://ir.uitm.edu.my/id/eprint/70184/ Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil Gulabdin, Shaierah Danil, Mardianie Transportation (General works). Communication and traffic Consumer satisfaction Customer services. Customer relations Mini bus was one of the vehicles used by the individual to arrive safely go to one location to another. Various factors to the selection of vehicles used to go from one location to another location, it includes to the attitude of the driver, the situation inside and outside the bus whether handled or not handled properly. A studies on factors that encourage individuals to minibus selection as the main vehicle to get to a location that has been done by selecting Kota Kinabalu as a location study, it is involving five dimensions of service quality that is reliable, responsiveness, assurance, empathy, and tangible. This paper aims to investigate five dimensions of quality of the services listed, the analysis carried out by analysing the main factors toward individual satisfaction in choosing a mini bus vehicles with reference to the five dimensions of service quality are listed. This research is using quantitative methods with a questionnaire to collect data from passengers in Kota Kinabalu. 2015 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/70184/1/70184.pdf Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil. (2015) [Student Project] (Unpublished) |
| spellingShingle | Transportation (General works). Communication and traffic Consumer satisfaction Customer services. Customer relations Gulabdin, Shaierah Danil, Mardianie Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil |
| title | Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil |
| title_full | Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil |
| title_fullStr | Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil |
| title_full_unstemmed | Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil |
| title_short | Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil |
| title_sort | service quality of public transportation : a case study on passenger satisfaction toward mini bus service in kota kinabalu / shaierah gulabdin and mardianie danil |
| topic | Transportation (General works). Communication and traffic Consumer satisfaction Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/70184/1/70184.pdf https://ir.uitm.edu.my/id/eprint/70184/ |
| url_provider | http://ir.uitm.edu.my/ |