The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu
With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government servant in Perbadanan Kemajuan...
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| Format: | Thesis |
| Language: | en |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/70028/1/70028.pdf https://ir.uitm.edu.my/id/eprint/70028/ |
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| _version_ | 1833074468602249216 |
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| author | Senu, Muhammad Farid Ikhwan |
| author_facet | Senu, Muhammad Farid Ikhwan |
| author_sort | Senu, Muhammad Farid Ikhwan |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. /\ total of 110 e-commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. Data are gathered through survey among the government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah which has experience in e-commerce. |
| format | Thesis |
| id | my.uitm.ir-70028 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2014 |
| record_format | eprints |
| spelling | my.uitm.ir-700282022-11-24T00:12:37Z https://ir.uitm.edu.my/id/eprint/70028/ The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu Senu, Muhammad Farid Ikhwan Consumer satisfaction Electronic commerce Local government With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. /\ total of 110 e-commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. Data are gathered through survey among the government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah which has experience in e-commerce. 2014 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/70028/1/70028.pdf The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. |
| spellingShingle | Consumer satisfaction Electronic commerce Local government Senu, Muhammad Farid Ikhwan The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu |
| title | The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu |
| title_full | The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu |
| title_fullStr | The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu |
| title_full_unstemmed | The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu |
| title_short | The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu |
| title_sort | relationship between e-commerce and customer satisfaction at government sector in perbadanan kemajuan negeri kedah, alor setar, kedah / muhammad farid ikhwan senu |
| topic | Consumer satisfaction Electronic commerce Local government |
| url | https://ir.uitm.edu.my/id/eprint/70028/1/70028.pdf https://ir.uitm.edu.my/id/eprint/70028/ |
| url_provider | http://ir.uitm.edu.my/ |