Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]

This study provides detailed information on customer satisfaction and decision making on choosing a full-service airline in Malaysia based on the number of complaints lodged to MAVCOM. To ensure the study was done with zero-errors, the information stated in this investigation were acquired from a ta...

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Bibliographic Details

Main Authors:	Mohd Johan, Mohd Remie, Annuar, Nursyamilah, Joseph, Jechonias Sushant, Kalai Kumar, Sonika
Format:	Article
Language:	en
Published:	Universiti Teknologi MARA, Perlis 2020
Subjects:	Air transportation. Airlines Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/69215/1/69215.pdf https://ir.uitm.edu.my/id/eprint/69215/ https://myjms.mohe.gov.my/index.php/intelek
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