Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan
This research study is conducted in Kota Kinabalu in order to access the level of public satisfaction on public hospital within Kota Kinabalu and the research identifies the correlation between service quality of the public hospital. A set of 300 questionnaires had been distributed in Kota Kinabalu....
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | en |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/67830/1/67830.pdf https://ir.uitm.edu.my/id/eprint/67830/ |
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| _version_ | 1833073845542584320 |
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| author | Jaini, Akalili Nur Sakinah Mohd Azim Khan, Farah Shamin |
| author_facet | Jaini, Akalili Nur Sakinah Mohd Azim Khan, Farah Shamin |
| author_sort | Jaini, Akalili Nur Sakinah |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This research study is conducted in Kota Kinabalu in order to access the level of public satisfaction on public hospital within Kota Kinabalu and the research identifies the correlation between service quality of the public hospital. A set of 300 questionnaires had been distributed in Kota Kinabalu. The research reveals that there is no correlation between service quality of public hospital and the level customer satisfaction. |
| format | Student Project |
| id | my.uitm.ir-67830 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2015 |
| record_format | eprints |
| spelling | my.uitm.ir-678302022-11-23T02:27:05Z https://ir.uitm.edu.my/id/eprint/67830/ Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan Jaini, Akalili Nur Sakinah Mohd Azim Khan, Farah Shamin Perception Consumer satisfaction Customer services. Customer relations This research study is conducted in Kota Kinabalu in order to access the level of public satisfaction on public hospital within Kota Kinabalu and the research identifies the correlation between service quality of the public hospital. A set of 300 questionnaires had been distributed in Kota Kinabalu. The research reveals that there is no correlation between service quality of public hospital and the level customer satisfaction. 2015 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/67830/1/67830.pdf Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan. (2015) [Student Project] (Unpublished) |
| spellingShingle | Perception Consumer satisfaction Customer services. Customer relations Jaini, Akalili Nur Sakinah Mohd Azim Khan, Farah Shamin Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan |
| title | Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan |
| title_full | Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan |
| title_fullStr | Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan |
| title_full_unstemmed | Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan |
| title_short | Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan |
| title_sort | public satisfaction towards public hospital : a case study focusing on kota kinabalu, sabah / akalili nur sakinah jaini and farah shamin mohd azim khan |
| topic | Perception Consumer satisfaction Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/67830/1/67830.pdf https://ir.uitm.edu.my/id/eprint/67830/ |
| url_provider | http://ir.uitm.edu.my/ |