Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo
An individual's attitude is imperative in sustaining his/her performance. One has to believe and do the right things all the times for excellence. However, there are many aspects that the individual needs to recognize and do excellently well. This paper presents an attitudinal measurement on se...
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| Format: | Article |
| Language: | en |
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UiTM Cawangan Kedah
2021
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| Online Access: | https://ir.uitm.edu.my/id/eprint/65723/1/65723.pdf https://ir.uitm.edu.my/id/eprint/65723/ https://cplt.uitm.edu.my/v1/index.php/journal-volume/volume-9-2021/vol-9-no-2-nov-2021 |
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| _version_ | 1833073253703221248 |
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| author | Boo, Ho Voon Joyce E., C. Voon Ai, Kiat Teo |
| author_facet | Boo, Ho Voon Joyce E., C. Voon Ai, Kiat Teo |
| author_sort | Boo, Ho Voon |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | An individual's attitude is imperative in sustaining his/her performance. One has to believe and do the right things all the times for excellence. However, there are many aspects that the individual needs to recognize and do excellently well. This paper presents an attitudinal measurement on service excellence attitudes and links it to the students’ MUET performance. The multi-item measurement scale was systematically developed and empirically tested for reliability and validity. The individual’s service excellence scale was called MyServEx (My Service Excellence) which consisted of 6 dimensions and 32 items. The MyServEx (Self) was empirically tested and the survey data were obtained from the MUET students to investigate the role of attitudes in leveraging the English language performance. The teachers can understand the students better and creatively help them. The limitations and future direction for research were also discussed. |
| format | Article |
| id | my.uitm.ir-65723 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2021 |
| publisher | UiTM Cawangan Kedah |
| record_format | eprints |
| spelling | my.uitm.ir-657232022-09-20T16:31:54Z https://ir.uitm.edu.my/id/eprint/65723/ Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo cpit Boo, Ho Voon Joyce E., C. Voon Ai, Kiat Teo Educational psychology Learning. Learning strategies Learning ability An individual's attitude is imperative in sustaining his/her performance. One has to believe and do the right things all the times for excellence. However, there are many aspects that the individual needs to recognize and do excellently well. This paper presents an attitudinal measurement on service excellence attitudes and links it to the students’ MUET performance. The multi-item measurement scale was systematically developed and empirically tested for reliability and validity. The individual’s service excellence scale was called MyServEx (My Service Excellence) which consisted of 6 dimensions and 32 items. The MyServEx (Self) was empirically tested and the survey data were obtained from the MUET students to investigate the role of attitudes in leveraging the English language performance. The teachers can understand the students better and creatively help them. The limitations and future direction for research were also discussed. UiTM Cawangan Kedah 2021 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/65723/1/65723.pdf Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo. (2021) Journal of Creative Practices in Language Learning and Teaching (CPLT) <https://ir.uitm.edu.my/view/publication/Journal_of_Creative_Practices_in_Language_Learning_and_Teaching_=28CPLT=29/>, 9 (2). pp. 126-139. (Submitted) https://cplt.uitm.edu.my/v1/index.php/journal-volume/volume-9-2021/vol-9-no-2-nov-2021 |
| spellingShingle | Educational psychology Learning. Learning strategies Learning ability Boo, Ho Voon Joyce E., C. Voon Ai, Kiat Teo Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo |
| title | Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo |
| title_full | Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo |
| title_fullStr | Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo |
| title_full_unstemmed | Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo |
| title_short | Individual service excellence for better performance: evidences from MUET students / Boo Ho Voon, Joyce E. C. Voon and Ai Kiat Teo |
| title_sort | individual service excellence for better performance: evidences from muet students / boo ho voon, joyce e. c. voon and ai kiat teo |
| topic | Educational psychology Learning. Learning strategies Learning ability |
| url | https://ir.uitm.edu.my/id/eprint/65723/1/65723.pdf https://ir.uitm.edu.my/id/eprint/65723/ https://cplt.uitm.edu.my/v1/index.php/journal-volume/volume-9-2021/vol-9-no-2-nov-2021 |
| url_provider | http://ir.uitm.edu.my/ |