Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.]
Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors and communication is among the major factors. This paper will highlight the challenges faced during the communication between the...
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| Format: | Article |
| Language: | en |
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UiTM Press
2022
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| Online Access: | https://ir.uitm.edu.my/id/eprint/65599/1/65599.pdf https://ir.uitm.edu.my/id/eprint/65599/ https://bej.uitm.edu.my/ |
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| author | Kipli, Kumalasari Sidek, Norazizah Mustapa, Fara Diva Syed Jamaludin, Shariffah Zatil Hidayah Zaini, Favilla |
| author_facet | Kipli, Kumalasari Sidek, Norazizah Mustapa, Fara Diva Syed Jamaludin, Shariffah Zatil Hidayah Zaini, Favilla |
| author_sort | Kipli, Kumalasari |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors and communication is among the major factors. This paper will highlight the challenges faced during the communication between the client and facilities management managers in UiTM projects', and ways to overcome the challenges. The research was carried out using the qualitative method. The interviews were done with the engineers and facilities managers. The interviews identified the challenges as communication breakdown, human error, lack of understanding, time-consuming, and misunderstanding. These strategies are being used to clarify the root cause of the lack of understanding and resolve disputes. The following item suggested being done by the respondents; verification from the end-user, conducting a technical meeting, following the procedure in executing works and having a good relationship between both parties. Besides, to ensure smooth communication when conveying information during the operational and maintenance were suggested to use the mobile application, integrated system, roles of the concessionaire in understanding the Concession Agreement, minimize human error and improvement of CFMS, and preferably direct communication using instant messages. |
| format | Article |
| id | my.uitm.ir-65599 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2022 |
| publisher | UiTM Press |
| record_format | eprints |
| spelling | my.uitm.ir-655992022-08-23T07:05:18Z https://ir.uitm.edu.my/id/eprint/65599/ Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.] bej Kipli, Kumalasari Sidek, Norazizah Mustapa, Fara Diva Syed Jamaludin, Shariffah Zatil Hidayah Zaini, Favilla Management. Industrial Management Communication Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors and communication is among the major factors. This paper will highlight the challenges faced during the communication between the client and facilities management managers in UiTM projects', and ways to overcome the challenges. The research was carried out using the qualitative method. The interviews were done with the engineers and facilities managers. The interviews identified the challenges as communication breakdown, human error, lack of understanding, time-consuming, and misunderstanding. These strategies are being used to clarify the root cause of the lack of understanding and resolve disputes. The following item suggested being done by the respondents; verification from the end-user, conducting a technical meeting, following the procedure in executing works and having a good relationship between both parties. Besides, to ensure smooth communication when conveying information during the operational and maintenance were suggested to use the mobile application, integrated system, roles of the concessionaire in understanding the Concession Agreement, minimize human error and improvement of CFMS, and preferably direct communication using instant messages. UiTM Press 2022-06 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/65599/1/65599.pdf Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.]. (2022) Built Environment Journal <https://ir.uitm.edu.my/view/publication/Built_Environment_Journal/>, 19 (2): 3. pp. 77-83. ISSN 2637-0395 https://bej.uitm.edu.my/ 10.24191/bej.v19i2.18566 10.24191/bej.v19i2.18566 10.24191/bej.v19i2.18566 |
| spellingShingle | Management. Industrial Management Communication Kipli, Kumalasari Sidek, Norazizah Mustapa, Fara Diva Syed Jamaludin, Shariffah Zatil Hidayah Zaini, Favilla Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.] |
| title | Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.] |
| title_full | Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.] |
| title_fullStr | Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.] |
| title_full_unstemmed | Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.] |
| title_short | Communication challenges in private finance initiative projects at the facilities management stage / Kumalasari Kipli ... [et al.] |
| title_sort | communication challenges in private finance initiative projects at the facilities management stage / kumalasari kipli ... [et al.] |
| topic | Management. Industrial Management Communication |
| url | https://ir.uitm.edu.my/id/eprint/65599/1/65599.pdf https://ir.uitm.edu.my/id/eprint/65599/ https://bej.uitm.edu.my/ |
| url_provider | http://ir.uitm.edu.my/ |