A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]

The hotel industry has the central element in contributing income for Malaysia. This study aims to examine the relationship between the service quality dimension and customer satisfaction in the three-star hotels in Perlis. The conceptual model is based on the SERVQUAL model, and the dimensions use...

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Bibliographic Details

Main Authors:	Abdull Rahman, Nurul Labanihuda, Samsul, Syaza Syahirah, Ibrahim Brian, Muhammad Shyazzwan, Idrus, Nurul Izzati
Format:	Article
Language:	en
Published:	Universiti Teknologi MARA, Kedah 2022
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/55302/1/55302.pdf https://ir.uitm.edu.my/id/eprint/55302/ https://voa.uitm.edu.my/
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