Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai
There have been numerous complaints and grievances by the customers of the Islamic banks. The banks are being accused of charging high financing costs on their customers. Before remedial action could be undertaken, the root causes of the grievances need to be identified. As such, a comprehensive con...
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| Main Authors: | , , |
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| Format: | Book Section |
| Language: | en |
| Published: |
Division of Research and Industry Linkages, UiTM Melaka
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/54375/1/54375.pdf https://ir.uitm.edu.my/id/eprint/54375/ |
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| _version_ | 1833070187292655616 |
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| author | Abdul Latiff, Ahmad Shaharudin Haron, Haryani Anamalai, Muthukkaruppan |
| author_facet | Abdul Latiff, Ahmad Shaharudin Haron, Haryani Anamalai, Muthukkaruppan |
| author_sort | Abdul Latiff, Ahmad Shaharudin |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | There have been numerous complaints and grievances by the customers of the Islamic banks. The banks are being accused of charging high financing costs on their customers. Before remedial action could be undertaken, the root causes of the grievances need to be identified. As such, a comprehensive content analysis of literatures pertaining to the grievances on the Islamic banks has been carried out the outcome of the analysis is a cause-effect concept map outlining thirty-four root causes of the grievances. The root causes are further classified under four main causes of grievances: the preference of the banks on debt-based financings, inadequate understanding about the banking-products,-doubts-whether the banks really employ with the Shariah, and poor product innovations and service quality at the banks. The findings of this survey could be viewed as the basis for remedial actions to be undertaken by the Islamic banks to address the prevailing grievances. |
| format | Book Section |
| id | my.uitm.ir-54375 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2014 |
| publisher | Division of Research and Industry Linkages, UiTM Melaka |
| record_format | eprints |
| spelling | my.uitm.ir-543752022-02-15T04:43:00Z https://ir.uitm.edu.my/id/eprint/54375/ Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai Abdul Latiff, Ahmad Shaharudin Haron, Haryani Anamalai, Muthukkaruppan Customer services. Customer relations Consumer complaints. Complaint letters Special classes of banks and financial institutions There have been numerous complaints and grievances by the customers of the Islamic banks. The banks are being accused of charging high financing costs on their customers. Before remedial action could be undertaken, the root causes of the grievances need to be identified. As such, a comprehensive content analysis of literatures pertaining to the grievances on the Islamic banks has been carried out the outcome of the analysis is a cause-effect concept map outlining thirty-four root causes of the grievances. The root causes are further classified under four main causes of grievances: the preference of the banks on debt-based financings, inadequate understanding about the banking-products,-doubts-whether the banks really employ with the Shariah, and poor product innovations and service quality at the banks. The findings of this survey could be viewed as the basis for remedial actions to be undertaken by the Islamic banks to address the prevailing grievances. Division of Research and Industry Linkages, UiTM Melaka 2014 Book Section PeerReviewed text en https://ir.uitm.edu.my/id/eprint/54375/1/54375.pdf Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, Melaka, p. 24. |
| spellingShingle | Customer services. Customer relations Consumer complaints. Complaint letters Special classes of banks and financial institutions Abdul Latiff, Ahmad Shaharudin Haron, Haryani Anamalai, Muthukkaruppan Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai |
| title | Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai |
| title_full | Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai |
| title_fullStr | Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai |
| title_full_unstemmed | Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai |
| title_short | Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai |
| title_sort | grievances on islamic banks: a survey / ahmad shaharudin abdul latiff, haryani haron and muthukkaruppan anamalai |
| topic | Customer services. Customer relations Consumer complaints. Complaint letters Special classes of banks and financial institutions |
| url | https://ir.uitm.edu.my/id/eprint/54375/1/54375.pdf https://ir.uitm.edu.my/id/eprint/54375/ |
| url_provider | http://ir.uitm.edu.my/ |