The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman
This chapter focuses on the study of the customer satisfaction towards online banking. It begins with the background of the study for the online banking system and followed with the problem statement, research questions, research objectives, scope of study and the definition of terms, terminology an...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | en |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/51920/2/51920.pdf https://ir.uitm.edu.my/id/eprint/51920/ |
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| _version_ | 1833069558968090624 |
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| author | Syamsul Faiz, Syifa Nabiha Othman, Nur Izzati |
| author_facet | Syamsul Faiz, Syifa Nabiha Othman, Nur Izzati |
| author_sort | Syamsul Faiz, Syifa Nabiha |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This chapter focuses on the study of the customer satisfaction towards online banking. It begins with the background of the study for the online banking system and followed with the problem statement, research questions, research objectives, scope of study and the definition of terms, terminology and concepts of the dependent and independent variables used in this research study. |
| format | Student Project |
| id | my.uitm.ir-51920 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2019 |
| record_format | eprints |
| spelling | my.uitm.ir-519202021-10-27T07:37:17Z https://ir.uitm.edu.my/id/eprint/51920/ The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman Syamsul Faiz, Syifa Nabiha Othman, Nur Izzati Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Electronic commerce This chapter focuses on the study of the customer satisfaction towards online banking. It begins with the background of the study for the online banking system and followed with the problem statement, research questions, research objectives, scope of study and the definition of terms, terminology and concepts of the dependent and independent variables used in this research study. 2019-12 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/51920/2/51920.pdf The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman. (2019) [Student Project] (Unpublished) |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Electronic commerce Syamsul Faiz, Syifa Nabiha Othman, Nur Izzati The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman |
| title | The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman |
| title_full | The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman |
| title_fullStr | The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman |
| title_full_unstemmed | The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman |
| title_short | The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman |
| title_sort | factors that lead to customer satisfaction towards online banking services among the students in university of science malaysia (usm), penang / syifa nabiha syamsul faiz and nur izzati othman |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Electronic commerce |
| url | https://ir.uitm.edu.my/id/eprint/51920/2/51920.pdf https://ir.uitm.edu.my/id/eprint/51920/ |
| url_provider | http://ir.uitm.edu.my/ |