Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa
• Case study on KTM Komuter Customer Service at Rawang Railway Station • Vending machine is not well functioning. • Lack of frontliner staffs to help • Long queue to buy token and top up for KTM Komuter link card • Only one 'touch n go' machine available at the KTM Komuter station...
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| Main Authors: | , |
|---|---|
| Format: | Entrepreneurship Project |
| Language: | en |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/50940/1/50940.pdf https://ir.uitm.edu.my/id/eprint/50940/ |
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| _version_ | 1833069329685413888 |
|---|---|
| author | Awang Sulong, Mohd Izwan Mastapa, Mohammad Asyraf |
| author_facet | Awang Sulong, Mohd Izwan Mastapa, Mohammad Asyraf |
| author_sort | Awang Sulong, Mohd Izwan |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | • Case study on KTM Komuter Customer Service at Rawang Railway Station
• Vending machine is not well functioning.
• Lack of frontliner staffs to help
• Long queue to buy token and top up for KTM Komuter link card
• Only one 'touch n go' machine available at the KTM Komuter station |
| format | Entrepreneurship Project |
| id | my.uitm.ir-50940 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2017 |
| record_format | eprints |
| spelling | my.uitm.ir-509402022-03-08T01:29:16Z https://ir.uitm.edu.my/id/eprint/50940/ Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa Awang Sulong, Mohd Izwan Mastapa, Mohammad Asyraf Small and medium-sized business. History Planning. Business planning. Strategic planning Marketing • Case study on KTM Komuter Customer Service at Rawang Railway Station • Vending machine is not well functioning. • Lack of frontliner staffs to help • Long queue to buy token and top up for KTM Komuter link card • Only one 'touch n go' machine available at the KTM Komuter station 2017-12 Entrepreneurship Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/50940/1/50940.pdf Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa. (2017) [Entrepreneurship Project] <http://terminalib.uitm.edu.my/50940.pdf> (Unpublished) |
| spellingShingle | Small and medium-sized business. History Planning. Business planning. Strategic planning Marketing Awang Sulong, Mohd Izwan Mastapa, Mohammad Asyraf Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa |
| title | Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa |
| title_full | Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa |
| title_fullStr | Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa |
| title_full_unstemmed | Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa |
| title_short | Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa |
| title_sort | keretapi tanah melayu berhad (ktmb) / mohd izwan awang sulong and mohammad asyraf mastapa |
| topic | Small and medium-sized business. History Planning. Business planning. Strategic planning Marketing |
| url | https://ir.uitm.edu.my/id/eprint/50940/1/50940.pdf https://ir.uitm.edu.my/id/eprint/50940/ |
| url_provider | http://ir.uitm.edu.my/ |