The effectiveness of implementation CAPA on managing complaints in George Kent (Malaysia) Berhad / Nuraina Amirah Muhamad Sani

The purpose of this paper is to understand the customer complaint process/flow; to study the CAPA is the successful tool to develop the quality of the product; and the effectiveness of CAPA on managing complaints in George Kent Malaysia (GKM). Data are collected by doing interview with three GKMs st...

Full description

Bibliographic Details

Main Author:	Muhamad Sani, Nuraina Amirah
Format:	Student Project
Language:	en
Published:	2018
Subjects:	Management. Industrial Management Consumer complaints. Complaint letters
Online Access:	https://ir.uitm.edu.my/id/eprint/49701/1/49701.pdf https://ir.uitm.edu.my/id/eprint/49701/
Tags:	Add Tag No Tags, Be the first to tag this record!