Emotional Labour: A Case of Fast Food Employees in Klang Valley, Malaysia / Hazrina Ghazali ... [et al.]

This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting and the roles of socio-demographic towards emotion supervision of fast food employees. A survey questionnaire was used to underpin this study with participation o...

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Bibliographic Details

Main Authors:	Ghazali, Hazrina, Yap, Sing Yee, Ahmad, Faridah
Format:	Article
Language:	en
Published:	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA (UiTM), Malaysia 2015
Subjects:	Hospitality industry. Hotels, clubs, restaurants, etc. Food service Food service Restaurants, cafeterias, tearooms, etc.
Online Access:	https://ir.uitm.edu.my/id/eprint/44618/1/44618.pdf https://ir.uitm.edu.my/id/eprint/44618/ https://www.jthca.org/
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