The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony … [et al.]

The hospitality and tourism industry make a significant contribution to the economic development of many countries with some being reliant on tourism as a major catalyst for growth and development. This is the case in Malaysia where the tourism industry has been hosting large numbers of tourists arr...

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Bibliographic Details

Main Authors:	O'Mahony, Barry, Lahap, Johanudin, Sillitoe, Jim
Format:	Article
Language:	en
Published:	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus 2011
Subjects:	Travel and the state. Tourism Total quality management. Benchmarking Hospitality industry. Hotels, clubs, restaurants, etc. Food service Quality control
Online Access:	https://ir.uitm.edu.my/id/eprint/44403/1/44403.pdf https://ir.uitm.edu.my/id/eprint/44403/ https://www.jthca.org/
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