APA (7th ed.) Citation

Chua, B. L., Othman, M., Boo, H. C., Ab.Karim, M. S., & Ramachandran, S. (2009). Customer’s reaction to servicescape failure and associated recovery strategy: An exploration study in the food service industry / Chua Bee Lia ...[et al.]. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus.

Chicago Style (17th ed.) Citation

Chua, Bee Lia, Mohhiddin Othman, Huey Chern Boo, M. Shahrim Ab.Karim, and Sridar Ramachandran. Customer’s Reaction to Servicescape Failure and Associated Recovery Strategy: An Exploration Study in the Food Service Industry / Chua Bee Lia ...[et Al.]. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus, 2009.

MLA (9th ed.) Citation

Chua, Bee Lia, et al. Customer’s Reaction to Servicescape Failure and Associated Recovery Strategy: An Exploration Study in the Food Service Industry / Chua Bee Lia ...[et Al.]. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus, 2009.