Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]

Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]

The purpose of this paper is to examine the suitability of SERVQUAL instrument as a measurement of UiTM employees' satisfaction and panel clinics service quality. The main instrument of this study is a set of questionnaire adapted from Etgar & Fuchs (2009). Some modifications were made to t...

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Bibliographic Details
Main Authors: Abd Aziz, Nurul Nadia, Tarmuji, Nor Habibah, Samsudin, Mawarti Ashik, Baharum, Norzie Diana
Format: Conference or Workshop Item
Language:en
Published: 2011
Subjects:
Consumer satisfaction
Malaysia
Research
Online Access:https://ir.uitm.edu.my/id/eprint/38165/1/38165.PDF
https://ir.uitm.edu.my/id/eprint/38165/
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https://ir.uitm.edu.my/id/eprint/38165/1/38165.PDF
https://ir.uitm.edu.my/id/eprint/38165/

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