Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]

As competition intensified in the health care market, health care institutions has no choice but try to improve their efficiency and competitive advantages by improving their cost-effectiveness and quality of care. Patient-based determinants of quality and satisfaction play an important role in choo...

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Bibliographic Details

Main Authors:	Azis, Ahmad Zamie, Kasmunee, Mohd Farhan, Ahmad, Jasmine
Format:	Conference or Workshop Item
Language:	en
Published:	2010
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/33914/1/33914.pdf https://ir.uitm.edu.my/id/eprint/33914/
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