Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali
This paper attempts to assess the factors that influence the students‟ satisfaction level towards higher learning education system. By adopting simple random sampling technique, this study was participated by 401 respondents from a university in the East Coast region of Malaysia. This study emphasiz...
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| Format: | Article |
| Language: | en |
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Universiti Teknologi MARA Cawangan Pahang
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29538/1/29538.pdf https://ir.uitm.edu.my/id/eprint/29538/ https://gadingssuitm.com/ |
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| _version_ | 1863791126546219008 |
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| author | Mahmood, Wan Nurashikin Mat Dangi, Mohamad Ridhuan Mohd Ali, Khairul Anuar |
| author_facet | Mahmood, Wan Nurashikin Mat Dangi, Mohamad Ridhuan Mohd Ali, Khairul Anuar |
| author_sort | Mahmood, Wan Nurashikin |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This paper attempts to assess the factors that influence the students‟ satisfaction level towards higher learning education system. By adopting simple random sampling technique, this study was participated by 401 respondents from a university in the East Coast region of Malaysia. This study emphasizes on the implicit services provided by the university which include admission and registration; the student affairs services; and teaching, learning and assessment. The findings indicated that majority of the respondents were satisfied with the teaching, learning and assessment aspects. Nevertheless, some factors need more attention and improvement as they indicate a lower level of satisfaction. |
| format | Article |
| id | my.uitm.ir-29538 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2014 |
| publisher | Universiti Teknologi MARA Cawangan Pahang |
| record_format | eprints |
| spelling | my.uitm.ir-295382026-04-27T06:49:33Z https://ir.uitm.edu.my/id/eprint/29538/ Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali gadingss Mahmood, Wan Nurashikin Mat Dangi, Mohamad Ridhuan Mohd Ali, Khairul Anuar Performance. Competence. Academic achievement Higher Education Research Institutions of higher education This paper attempts to assess the factors that influence the students‟ satisfaction level towards higher learning education system. By adopting simple random sampling technique, this study was participated by 401 respondents from a university in the East Coast region of Malaysia. This study emphasizes on the implicit services provided by the university which include admission and registration; the student affairs services; and teaching, learning and assessment. The findings indicated that majority of the respondents were satisfied with the teaching, learning and assessment aspects. Nevertheless, some factors need more attention and improvement as they indicate a lower level of satisfaction. Universiti Teknologi MARA Cawangan Pahang 2014-06 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29538/1/29538.pdf Mahmood, Wan Nurashikin and Mat Dangi, Mohamad Ridhuan and Mohd Ali, Khairul Anuar (2014) Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali. (2014) Gading Journal for the Social Sciences <https://ir.uitm.edu.my/view/publication/Gading_Journal_for_the_Social_Sciences.html>, 18 (01): 3. pp. 41-59. ISSN 2600-7568 https://gadingssuitm.com/ 10.24191/gading.v18i01.153 10.24191/gading.v18i01.153 10.24191/gading.v18i01.153 |
| spellingShingle | Performance. Competence. Academic achievement Higher Education Research Institutions of higher education Mahmood, Wan Nurashikin Mat Dangi, Mohamad Ridhuan Mohd Ali, Khairul Anuar Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali |
| title | Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali |
| title_full | Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali |
| title_fullStr | Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali |
| title_full_unstemmed | Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali |
| title_short | Investigating students’ satisfaction level on implicit services of Malaysian public higher education institutions / Wan Nurashikin Mahmood, Mohamad Ridhuan Mat Dangi and Khairul Anuar Mohd Ali |
| title_sort | investigating students’ satisfaction level on implicit services of malaysian public higher education institutions / wan nurashikin mahmood, mohamad ridhuan mat dangi and khairul anuar mohd ali |
| topic | Performance. Competence. Academic achievement Higher Education Research Institutions of higher education |
| url | https://ir.uitm.edu.my/id/eprint/29538/1/29538.pdf https://ir.uitm.edu.my/id/eprint/29538/ https://gadingssuitm.com/ |
| url_provider | http://ir.uitm.edu.my/ |