Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]
This paper reports on a project to develop an ESP (English for Special Purposes) course for a group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme- based module focusing on language associated with host-guest interaction. The paper describes in detail...
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| Format: | Article |
| Language: | en |
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Universiti Teknologi MARA, Kedah
2013
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29497/1/AJ_Rohayu%20Mohd%20Yunos%20CPLT%20K%2013.pdf https://ir.uitm.edu.my/id/eprint/29497/ https://cplt.uitm.edu.my/ |
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| _version_ | 1833063386717356032 |
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| author | Mohd Yunos, Rohayu Syed Abdul Rahman, Sharifah Amani Ismail, Normah |
| author_facet | Mohd Yunos, Rohayu Syed Abdul Rahman, Sharifah Amani Ismail, Normah |
| author_sort | Mohd Yunos, Rohayu |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This paper reports on a project to develop an ESP (English for Special Purposes) course for a
group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme-
based module focusing on language associated with host-guest interaction. The paper describes
in detail three phases of the project as well as the results of the needs analysis. Qualitative and
quantitative data were gathered through questionnaires and observations. Findings indicate that
multifunctional language skills are needed for the hotel staff particularly in relation to
understanding and giving information, asking questions and practicing simple hospitality
etiquette. Furthermore, activities to enhance staff confidence in speaking English are also equally
important. The paper concludes with some practical implications for ESP teachers and trainers
who wish to develop an English Language training module for hotel staff. |
| format | Article |
| id | my.uitm.ir-29497 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2013 |
| publisher | Universiti Teknologi MARA, Kedah |
| record_format | eprints |
| spelling | my.uitm.ir-294972020-04-17T03:45:36Z https://ir.uitm.edu.my/id/eprint/29497/ Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.] cpit Mohd Yunos, Rohayu Syed Abdul Rahman, Sharifah Amani Ismail, Normah Language and education Interpersonal communication Modern English This paper reports on a project to develop an ESP (English for Special Purposes) course for a group of hotel front-line staff at an island resort in Malaysia. The course makes use of a theme- based module focusing on language associated with host-guest interaction. The paper describes in detail three phases of the project as well as the results of the needs analysis. Qualitative and quantitative data were gathered through questionnaires and observations. Findings indicate that multifunctional language skills are needed for the hotel staff particularly in relation to understanding and giving information, asking questions and practicing simple hospitality etiquette. Furthermore, activities to enhance staff confidence in speaking English are also equally important. The paper concludes with some practical implications for ESP teachers and trainers who wish to develop an English Language training module for hotel staff. Universiti Teknologi MARA, Kedah 2013 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29497/1/AJ_Rohayu%20Mohd%20Yunos%20CPLT%20K%2013.pdf Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.]. (2013) Journal of Creative Practices in Language Learning and Teaching (CPLT) <https://ir.uitm.edu.my/view/publication/Journal_of_Creative_Practices_in_Language_Learning_and_Teaching_=28CPLT=29/>, 1 (2). pp. 18-34. ISSN 1823-464X https://cplt.uitm.edu.my/ |
| spellingShingle | Language and education Interpersonal communication Modern English Mohd Yunos, Rohayu Syed Abdul Rahman, Sharifah Amani Ismail, Normah Developing a theme-based language course for hotel front-line staff / Rohayu Mohd Yunos..[et al.] |
| title | Developing a theme-based language course for
hotel front-line staff / Rohayu Mohd Yunos..[et al.] |
| title_full | Developing a theme-based language course for
hotel front-line staff / Rohayu Mohd Yunos..[et al.] |
| title_fullStr | Developing a theme-based language course for
hotel front-line staff / Rohayu Mohd Yunos..[et al.] |
| title_full_unstemmed | Developing a theme-based language course for
hotel front-line staff / Rohayu Mohd Yunos..[et al.] |
| title_short | Developing a theme-based language course for
hotel front-line staff / Rohayu Mohd Yunos..[et al.] |
| title_sort | developing a theme-based language course for
hotel front-line staff / rohayu mohd yunos..[et al.] |
| topic | Language and education Interpersonal communication Modern English |
| url | https://ir.uitm.edu.my/id/eprint/29497/1/AJ_Rohayu%20Mohd%20Yunos%20CPLT%20K%2013.pdf https://ir.uitm.edu.my/id/eprint/29497/ https://cplt.uitm.edu.my/ |
| url_provider | http://ir.uitm.edu.my/ |