Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria
Tabung Haji (TH) birth from the idea of working paper presented by the Royal Professor Ungku Aziz titled, “Plan to Improve the Economy of Prospective Pilgrims” in 1959. The functions of this organization are to enable Muslims to save gradually to support their expenditure during pilgrimage and...
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| Main Authors: | , |
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| Format: | Research Reports |
| Language: | en |
| Published: |
Research Management Institute (RMI)
2009
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/2193/1/LP_ZUHAIRAH%20HASAN%20RMI%2009_5%201.pdf https://ir.uitm.edu.my/id/eprint/2193/ |
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| _version_ | 1833058192957898752 |
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| author | Hasan, Zuhairah Zakaria, Ridhawati |
| author_facet | Hasan, Zuhairah Zakaria, Ridhawati |
| author_sort | Hasan, Zuhairah |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | Tabung Haji (TH) birth from the idea of working paper presented by the Royal Professor
Ungku Aziz titled, “Plan to Improve the Economy of Prospective Pilgrims” in 1959. The functions
of this organization are to enable Muslims to save gradually to support their expenditure during
pilgrimage and for other beneficial purposes, to enable Muslims to have active and effective
participations in investment activities permissible in Islam through their savings and to protect,
safeguard interests and ensures welfare of pilgrims during pilgrimage by providing various
facilities and services.
The purpose of this research is to study the customer perceptions towards the service
quality provided by Tabung Haji Seremban. The research used the service quality (SERVQUAL)
dimensions. There are 5 dimensions in SERVQUAL which are reliability, responsiveness,
assurance, empathy and tangible. This dimension will be used to identify customer perception
towards service quality provided by Tabung Haji Seremban as quality services depend on the
Tabung Haji Seremban employee’s performance and their ability to provide the services. In this
study, the methods used are questionnaire to identify the relevant information regarding the
study on customer perception towards service quality provided by Tabung Haji Seremban. 100
questionnaires were given to respondents to answer the questionnaire. The result on customer
perception towards service quality will suggest whether the Tabung Haji Seremban may need
changes or improvement in their service performance in order to be able to provide continuously
quality services and achieve their motto and quality policy. |
| format | Research Reports |
| id | my.uitm.ir-2193 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2009 |
| publisher | Research Management Institute (RMI) |
| record_format | eprints |
| spelling | my.uitm.ir-21932016-05-31T08:57:18Z https://ir.uitm.edu.my/id/eprint/2193/ Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria Hasan, Zuhairah Zakaria, Ridhawati Marketing Customer services. Customer relations Tabung Haji (TH) birth from the idea of working paper presented by the Royal Professor Ungku Aziz titled, “Plan to Improve the Economy of Prospective Pilgrims” in 1959. The functions of this organization are to enable Muslims to save gradually to support their expenditure during pilgrimage and for other beneficial purposes, to enable Muslims to have active and effective participations in investment activities permissible in Islam through their savings and to protect, safeguard interests and ensures welfare of pilgrims during pilgrimage by providing various facilities and services. The purpose of this research is to study the customer perceptions towards the service quality provided by Tabung Haji Seremban. The research used the service quality (SERVQUAL) dimensions. There are 5 dimensions in SERVQUAL which are reliability, responsiveness, assurance, empathy and tangible. This dimension will be used to identify customer perception towards service quality provided by Tabung Haji Seremban as quality services depend on the Tabung Haji Seremban employee’s performance and their ability to provide the services. In this study, the methods used are questionnaire to identify the relevant information regarding the study on customer perception towards service quality provided by Tabung Haji Seremban. 100 questionnaires were given to respondents to answer the questionnaire. The result on customer perception towards service quality will suggest whether the Tabung Haji Seremban may need changes or improvement in their service performance in order to be able to provide continuously quality services and achieve their motto and quality policy. Research Management Institute (RMI) 2009 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/2193/1/LP_ZUHAIRAH%20HASAN%20RMI%2009_5%201.pdf Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria. (2009) [Research Reports] <http://terminalib.uitm.edu.my/2193.pdf> (Unpublished) |
| spellingShingle | Marketing Customer services. Customer relations Hasan, Zuhairah Zakaria, Ridhawati Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria |
| title | Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria |
| title_full | Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria |
| title_fullStr | Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria |
| title_full_unstemmed | Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria |
| title_short | Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria |
| title_sort | customer perception towards service quality provided by tabung haji seremban / zuhairah hasan and ridhawati hj. zakaria |
| topic | Marketing Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/2193/1/LP_ZUHAIRAH%20HASAN%20RMI%2009_5%201.pdf https://ir.uitm.edu.my/id/eprint/2193/ |
| url_provider | http://ir.uitm.edu.my/ |