Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria
The purpose of this study is to find out the important determinant that can improve the effectiveness of services management at PDSCR. Understanding the problem faced by POSCR is important to solve the problems of services management. Customer and the employee at POSCR are involved in this research....
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| Format: | Student Project |
| Language: | en |
| Published: |
Faculty of Business and Management
2006
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/21082/1/PPb_NORASHIKIN%20%20ZAKARIA%20M%20BM%2006_5.pdf https://ir.uitm.edu.my/id/eprint/21082/ |
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| _version_ | 1833061017707347968 |
|---|---|
| author | Zakaria, Norashikin |
| author_facet | Zakaria, Norashikin |
| author_sort | Zakaria, Norashikin |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | The purpose of this study is to find out the important determinant that can improve the effectiveness of services management at PDSCR. Understanding the problem faced by POSCR is important to solve the problems of services management. Customer and the employee at POSCR are involved in this research.
The major findings of this research found that the most important determinant toward the effectiveness of the services managements at POSCR is employee relationship followed by facility management and the least important determinant is counter services. From this research, it indicates that there is a positive relationship between the determinants of the effectiveness of services managements except job satisfaction. That perceived importance of determinants toward the effectiveness of the services management at hospitality management like POSCR. |
| format | Student Project |
| id | my.uitm.ir-21082 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2006 |
| publisher | Faculty of Business and Management |
| record_format | eprints |
| spelling | my.uitm.ir-210822018-09-07T09:09:11Z https://ir.uitm.edu.my/id/eprint/21082/ Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria Zakaria, Norashikin Problem solving Customer services. Customer relations Personnel management. Employment management The purpose of this study is to find out the important determinant that can improve the effectiveness of services management at PDSCR. Understanding the problem faced by POSCR is important to solve the problems of services management. Customer and the employee at POSCR are involved in this research. The major findings of this research found that the most important determinant toward the effectiveness of the services managements at POSCR is employee relationship followed by facility management and the least important determinant is counter services. From this research, it indicates that there is a positive relationship between the determinants of the effectiveness of services managements except job satisfaction. That perceived importance of determinants toward the effectiveness of the services management at hospitality management like POSCR. Faculty of Business and Management 2006 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/21082/1/PPb_NORASHIKIN%20%20ZAKARIA%20M%20BM%2006_5.pdf Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria. (2006) [Student Project] <http://terminalib.uitm.edu.my/21082.pdf> (Unpublished) |
| spellingShingle | Problem solving Customer services. Customer relations Personnel management. Employment management Zakaria, Norashikin Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria |
| title | Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria |
| title_full | Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria |
| title_fullStr | Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria |
| title_full_unstemmed | Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria |
| title_short | Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria |
| title_sort | problems faced by port dickson beach club resort: focusing on the effectiveness of services management / norashikin zakaria |
| topic | Problem solving Customer services. Customer relations Personnel management. Employment management |
| url | https://ir.uitm.edu.my/id/eprint/21082/1/PPb_NORASHIKIN%20%20ZAKARIA%20M%20BM%2006_5.pdf https://ir.uitm.edu.my/id/eprint/21082/ |
| url_provider | http://ir.uitm.edu.my/ |