Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi
This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) commuter railway transportation service satisfaction. This research systematically analyzes some relevant literature regarding the underlying factors of service satisfaction on customers' lo...
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| Format: | Student Project |
| Language: | en |
| Published: |
Faculty of Business Management
2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/18355/2/PPb_AMIR%20FIKRI%20ZAWAWI%20BM%2017_5.pdf https://ir.uitm.edu.my/id/eprint/18355/ |
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| _version_ | 1833060280265867264 |
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| author | Zawawi, Amir Fikri |
| author_facet | Zawawi, Amir Fikri |
| author_sort | Zawawi, Amir Fikri |
| building | Tun Abdul Razak Library |
| collection | Institutional Repository |
| content_provider | Universiti Teknologi Mara |
| content_source | UiTM Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) commuter railway transportation service satisfaction. This research systematically analyzes some relevant literature regarding the underlying factors of service satisfaction on customers' loyalty with the service offered by KTM commuter in Malaysia. Several factors are identified that may give some impacts such as the costs or price offered, convenience, reliability of time, safety and station premises of KTM service. Railway transportation customers or passengers are more likely to be loyal as if the services provided are satisfying. |
| format | Student Project |
| id | my.uitm.ir-18355 |
| institution | Universiti Teknologi Mara |
| language | en |
| publishDate | 2017 |
| publisher | Faculty of Business Management |
| record_format | eprints |
| spelling | my.uitm.ir-183552019-01-23T09:35:21Z https://ir.uitm.edu.my/id/eprint/18355/ Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi Zawawi, Amir Fikri This research paper involves the investigation on customers' loyalty of Keretapi Tanah Melayu (KTM) commuter railway transportation service satisfaction. This research systematically analyzes some relevant literature regarding the underlying factors of service satisfaction on customers' loyalty with the service offered by KTM commuter in Malaysia. Several factors are identified that may give some impacts such as the costs or price offered, convenience, reliability of time, safety and station premises of KTM service. Railway transportation customers or passengers are more likely to be loyal as if the services provided are satisfying. Faculty of Business Management 2017 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/18355/2/PPb_AMIR%20FIKRI%20ZAWAWI%20BM%2017_5.pdf Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi. (2017) [Student Project] <http://terminalib.uitm.edu.my/18355.pdf> (Unpublished) |
| spellingShingle | Zawawi, Amir Fikri Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi |
| title | Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi |
| title_full | Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi |
| title_fullStr | Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi |
| title_full_unstemmed | Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi |
| title_short | Keretapi Tanah Melayu (KTM) commuter : Railway transportation service satisfaction towards customers' loyalty / Amir Fikri Zawawi |
| title_sort | keretapi tanah melayu (ktm) commuter : railway transportation service satisfaction towards customers' loyalty / amir fikri zawawi |
| url | https://ir.uitm.edu.my/id/eprint/18355/2/PPb_AMIR%20FIKRI%20ZAWAWI%20BM%2017_5.pdf https://ir.uitm.edu.my/id/eprint/18355/ |
| url_provider | http://ir.uitm.edu.my/ |