A study on relationship between customer satisfaction, service quality and customer loyalty at Telekom Malaysia Berhad
This research is about a study on relationship between customer satisfaction, service quality and customer loyalty at Telekom Malaysia Berhad, Kota Bharu, Kelantan. Factors such as service quality and customer loyalty have been identified in order to investigate whether or not these factors have a r...
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| Format: | Student Project |
| Language: | en |
| Published: |
2006
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| Online Access: | https://ir.uitm.edu.my/id/eprint/124072/1/124072.pdf https://ir.uitm.edu.my/id/eprint/124072/ |
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