Service-quality scale for Chinese working mothers’ e-learning platforms: development and validation

The rapid progression of online education has rendered the enhancement of service quality a key concern in augmenting user experience. This study aims to create service quality rating scales for online education platforms specifically designed for Chinese working mothers, in order to comprehensively...

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Bibliographic Details

Main Authors:	Zhang, Man, Md Hashim, Azhari, Wan Omar, Wan Noor Faaizah, Zhang, Xin, Zhong, Jing
Format:	Article
Language:	en
Published:	2025
Subjects:	Consumer satisfaction Computer network resources. Internet in education. Web-based instruction
Online Access:	https://ir.uitm.edu.my/id/eprint/122342/1/122342.pdf https://ir.uitm.edu.my/id/eprint/122342/ https://journal.uitm.edu.my/ojs/index.php/IJAD
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