Measuring customer satisfaction through perception study: a study of syarikat bekalan air Selangor sdn bhd (syabas)
The way a service is perceived and experienced will influence customer satisfaction. Customer perception is central to a service provider's success in an industry. This perceptions will be used to analyze the service quality dimension using an assessment tool called SERVPERV which was adopted f...
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | en |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/120435/1/120435.PDF https://ir.uitm.edu.my/id/eprint/120435/ |
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