Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman

The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee satisfaction. Although some TQM programs may fail due to various reasons, the...

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Bibliographic Details

Main Authors:	Ayob, Mohammad Zaki, Mohd Saman, Fatimah
Format:	Article
Language:	en
Published:	Universiti Teknologi MARA Kedah, Sungai Petani 2002
Subjects:	Leadership. Transformational leadership Total quality management. Benchmarking
Online Access:	https://ir.uitm.edu.my/id/eprint/11844/1/AJ_MOHAMMAD%20ZAKI%20AYOB%20WA%2002.pdf https://ir.uitm.edu.my/id/eprint/11844/
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