APA (7th ed.) Citation

Awang, Z., & Othman @ Usman, Z. (2004). The impact of image on customer satisfaction and loyalty in healthcare industry: A comparison study between the public and private hospitals in Kelantan / Zainudin Awang and Zaihan Othman @ Usman.

Chicago Style (17th ed.) Citation

Awang, Zainudin, and Zaihan Othman @ Usman. The Impact of Image on Customer Satisfaction and Loyalty in Healthcare Industry: A Comparison Study Between the Public and Private Hospitals in Kelantan / Zainudin Awang and Zaihan Othman @ Usman. 2004.

MLA (9th ed.) Citation

Awang, Zainudin, and Zaihan Othman @ Usman. The Impact of Image on Customer Satisfaction and Loyalty in Healthcare Industry: A Comparison Study Between the Public and Private Hospitals in Kelantan / Zainudin Awang and Zaihan Othman @ Usman. 2004.