The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility
High job demands are considered a risk factor for uncivil behavior in the workplace but the mechanism behind this relationship remains unclear. The current study aimed to analyze emotional exhaustion and job satisfaction as sequential mediators of the relationship between job demands and instigated...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | en |
| Published: |
Sage
2018
|
| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/862/1/Koon%20Vui%20Yee%20Mediating%20Role%20of%20Emotional%20Exhaustion.pdf http://eprints.sunway.edu.my/862/ http://doi.org/10.1177/0021886317749163 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1831341431499784192 |
|---|---|
| author | Koon, Vui Yee* Pun, Pui Yi |
| author_facet | Koon, Vui Yee* Pun, Pui Yi |
| author_sort | Koon, Vui Yee* |
| building | Sunway Campus Library |
| collection | Institutional Repository |
| content_provider | Sunway University |
| content_source | Sunway Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | High job demands are considered a risk factor for uncivil behavior in the workplace but the mechanism behind this relationship remains unclear. The current study
aimed to analyze emotional exhaustion and job satisfaction as sequential mediators of the relationship between job demands and instigated workplace incivility within
the integrative framework of affective events theory and the job demand–control model. Data were collected from 102 university academic staff in Klang Valley,
Malaysia, via snowball sampling method. The results supported the predicted three-path mediation model with age, gender, and employment contract type as covariates. High job demands led to emotional exhaustion, which, in turn, led to a decrease in job satisfaction level and as a result gave rise to instigated workplace incivility. Implications, limitations of these findings, and directions for future research are further discussed on how to enhance and establish a civil and respectful workplace. |
| format | Article |
| id | my.sunway.eprints.862 |
| institution | Sunway University |
| language | en |
| publishDate | 2018 |
| publisher | Sage |
| record_format | eprints |
| spelling | my.sunway.eprints.8622019-04-22T04:29:50Z http://eprints.sunway.edu.my/862/ The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility Koon, Vui Yee* Pun, Pui Yi HD28 Management. Industrial Management High job demands are considered a risk factor for uncivil behavior in the workplace but the mechanism behind this relationship remains unclear. The current study aimed to analyze emotional exhaustion and job satisfaction as sequential mediators of the relationship between job demands and instigated workplace incivility within the integrative framework of affective events theory and the job demand–control model. Data were collected from 102 university academic staff in Klang Valley, Malaysia, via snowball sampling method. The results supported the predicted three-path mediation model with age, gender, and employment contract type as covariates. High job demands led to emotional exhaustion, which, in turn, led to a decrease in job satisfaction level and as a result gave rise to instigated workplace incivility. Implications, limitations of these findings, and directions for future research are further discussed on how to enhance and establish a civil and respectful workplace. Sage 2018 Article PeerReviewed text en http://eprints.sunway.edu.my/862/1/Koon%20Vui%20Yee%20Mediating%20Role%20of%20Emotional%20Exhaustion.pdf Koon, Vui Yee* and Pun, Pui Yi (2018) The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility. The Journal of Applied Behavioral Science, 54 (2). pp. 187-207. ISSN 0021-8863 http://doi.org/10.1177/0021886317749163 doi:10.1177/0021886317749163 |
| spellingShingle | HD28 Management. Industrial Management Koon, Vui Yee* Pun, Pui Yi The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility |
| title | The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility |
| title_full | The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility |
| title_fullStr | The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility |
| title_full_unstemmed | The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility |
| title_short | The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility |
| title_sort | mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility |
| topic | HD28 Management. Industrial Management |
| url | http://eprints.sunway.edu.my/862/1/Koon%20Vui%20Yee%20Mediating%20Role%20of%20Emotional%20Exhaustion.pdf http://eprints.sunway.edu.my/862/ http://doi.org/10.1177/0021886317749163 |
| url_provider | http://eprints.sunway.edu.my/ |