Satisfaction Survey : Towards A "Learner-Centered" Support Services
In its basic form, learner-centred support services encompass all aspects of learning and service delivery supports to meet the needs of the learners. In an open and distance learning environment, learners are of diverse background with unique needs that demand the development of special services...
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| Format: | Conference or Workshop Item |
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2005
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| Online Access: | https://library.oum.edu.my/repository/96/1/Satisf_survey_seaair2005.paper.pdf https://library.oum.edu.my/repository/96/ |
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| _version_ | 1831338825162424320 |
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| author | Ramli Bahroom, Latifah Abdol Latif, |
| author_facet | Ramli Bahroom, Latifah Abdol Latif, |
| author_sort | Ramli Bahroom, |
| building | OUM Library |
| collection | Institutional Repository |
| content_provider | Open University Malaysia |
| content_source | OUM Knowledge Repository |
| continent | Asia |
| country | Malaysia |
| description | In its basic form, learner-centred support services encompass all aspects of learning and service delivery supports to
meet the needs of the learners. In an open and distance learning environment, learners are of diverse background
with unique needs that demand the development of special services to support their learning. Open University
Malaysia (OUM) is Malaysia’s first open and distance learning (ODL) institution, catering mainly to the working adults
who aspire to upgrade their skills and knowledge for better career promotions or better job prospects. In its relentless
effort to increase its learners’ satisfaction and retention rates, a satisfaction survey is conducted to assist in better
designing, developing and deploying the array of services required by learners. The survey incorporated six
dimensions that make up the elements of learner support services in OUM. They are: Assessment; Students’ Record;
Learner Centeredness; Teaching and Learning; Registration & Orientation and Student Affairs. T-statistics are used
to determine the significant differences in the level of satisfaction of two different cohorts of learners. The findings of
the survey are very useful in assisting the management of OUM in formulating suitable strategies to fulfill the needs
of its learners, particularly in (i) identifying areas for improving performance; (ii) revising policies and (iii)
modifying/creating procedures that would improve services to these learners. |
| format | Conference or Workshop Item |
| id | my.oum.96 |
| institution | Open University Malaysia |
| publishDate | 2005 |
| record_format | eprints |
| spelling | my.oum.962013-07-25T05:16:08Z Satisfaction Survey : Towards A "Learner-Centered" Support Services Ramli Bahroom, Latifah Abdol Latif, LC5201 Education extension. Adult education. Continuing education LG Individual institutions (Asia. Africa) In its basic form, learner-centred support services encompass all aspects of learning and service delivery supports to meet the needs of the learners. In an open and distance learning environment, learners are of diverse background with unique needs that demand the development of special services to support their learning. Open University Malaysia (OUM) is Malaysia’s first open and distance learning (ODL) institution, catering mainly to the working adults who aspire to upgrade their skills and knowledge for better career promotions or better job prospects. In its relentless effort to increase its learners’ satisfaction and retention rates, a satisfaction survey is conducted to assist in better designing, developing and deploying the array of services required by learners. The survey incorporated six dimensions that make up the elements of learner support services in OUM. They are: Assessment; Students’ Record; Learner Centeredness; Teaching and Learning; Registration & Orientation and Student Affairs. T-statistics are used to determine the significant differences in the level of satisfaction of two different cohorts of learners. The findings of the survey are very useful in assisting the management of OUM in formulating suitable strategies to fulfill the needs of its learners, particularly in (i) identifying areas for improving performance; (ii) revising policies and (iii) modifying/creating procedures that would improve services to these learners. 2005-09-14 Conference or Workshop Item PeerReviewed text https://library.oum.edu.my/repository/96/1/Satisf_survey_seaair2005.paper.pdf Ramli Bahroom, and Latifah Abdol Latif, (2005) Satisfaction Survey : Towards A "Learner-Centered" Support Services. In: Southeast Asian Association for Institutional Research (SEAAIR) 2005 , 14-16 Sept 2005, Bali, Indonesia. https://library.oum.edu.my/repository/96/ |
| spellingShingle | LC5201 Education extension. Adult education. Continuing education LG Individual institutions (Asia. Africa) Ramli Bahroom, Latifah Abdol Latif, Satisfaction Survey : Towards A "Learner-Centered" Support Services |
| title | Satisfaction Survey : Towards A "Learner-Centered" Support Services |
| title_full | Satisfaction Survey : Towards A "Learner-Centered" Support Services |
| title_fullStr | Satisfaction Survey : Towards A "Learner-Centered" Support Services |
| title_full_unstemmed | Satisfaction Survey : Towards A "Learner-Centered" Support Services |
| title_short | Satisfaction Survey : Towards A "Learner-Centered" Support Services |
| title_sort | satisfaction survey : towards a "learner-centered" support services |
| topic | LC5201 Education extension. Adult education. Continuing education LG Individual institutions (Asia. Africa) |
| url | https://library.oum.edu.my/repository/96/1/Satisf_survey_seaair2005.paper.pdf https://library.oum.edu.my/repository/96/ |
| url_provider | http://library.oum.edu.my/repository/ |