Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the Banking Sector in Malaysia
Employee training and development are becoming an increasingly important function of HRM as they help organizations to enhance human capital and compete in a rapidly changing business world. Millions of USDs have been spent on employee training programs and it is a challenge for the HR department...
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| Format: | Conference or Workshop Item |
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2012
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| Online Access: | https://library.oum.edu.my/repository/717/1/evaluating_rosmah.pdf https://library.oum.edu.my/repository/717/ |
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| _version_ | 1831338952034877440 |
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| author | Rosmah Mohamed, Arni Ariyani Sarlis Alias, |
| author_facet | Rosmah Mohamed, Arni Ariyani Sarlis Alias, |
| author_sort | Rosmah Mohamed, |
| building | OUM Library |
| collection | Institutional Repository |
| content_provider | Open University Malaysia |
| content_source | OUM Knowledge Repository |
| continent | Asia |
| country | Malaysia |
| description | Employee training and development are becoming an increasingly important function of HRM as they
help organizations to enhance human capital and compete in a rapidly changing business world. Millions
of USDs have been spent on employee training programs and it is a challenge for the HR department to
justify each USD invested. This paper aims to evaluate the effectiveness of employee training programs
in the banking sector in Malaysia. Using the Kirkpatrick’s four levels of evaluation model, this paper
specifically examines: (i) the reactions of the employees to the training programs; (ii) the level of
employee’s learning; and (iii) the employee’s transfer of training. A sample of 36 employees who attended
the Intermediate Central Banking Course was selected through the stratified sampling method. Training
feedback questionnaires, pre and post tests, face-to-face interviews, learner development plan reports
and behavioral surveys were used to evaluate the effectiveness of the training. The study revealed that
the training conducted had resulted in evidence to three of the four levels of Kirkpatrick’s model. The
reactions to the training received on average 4 of the 5-point Likert scale. Pre and post test to determine
learning resulted in an average increase in knowledge of 11.4 percent. The results for employee
performance revealed overall positive feedback on the face-to-face interviews and behavioral surveys
conducted as well as about 68 percent indication of transfer of training to the workplace. The findings
therefore, help the HR department to furnish evidence to the organization, as well as stakeholders and
continue to make employee training and development a strategic management agenda. (Abstract by authors) |
| format | Conference or Workshop Item |
| id | my.oum.717 |
| institution | Open University Malaysia |
| publishDate | 2012 |
| record_format | eprints |
| spelling | my.oum.7172013-05-15T02:11:52Z Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the Banking Sector in Malaysia Rosmah Mohamed, Arni Ariyani Sarlis Alias, HF5549.5 Personnel management Employee training and development are becoming an increasingly important function of HRM as they help organizations to enhance human capital and compete in a rapidly changing business world. Millions of USDs have been spent on employee training programs and it is a challenge for the HR department to justify each USD invested. This paper aims to evaluate the effectiveness of employee training programs in the banking sector in Malaysia. Using the Kirkpatrick’s four levels of evaluation model, this paper specifically examines: (i) the reactions of the employees to the training programs; (ii) the level of employee’s learning; and (iii) the employee’s transfer of training. A sample of 36 employees who attended the Intermediate Central Banking Course was selected through the stratified sampling method. Training feedback questionnaires, pre and post tests, face-to-face interviews, learner development plan reports and behavioral surveys were used to evaluate the effectiveness of the training. The study revealed that the training conducted had resulted in evidence to three of the four levels of Kirkpatrick’s model. The reactions to the training received on average 4 of the 5-point Likert scale. Pre and post test to determine learning resulted in an average increase in knowledge of 11.4 percent. The results for employee performance revealed overall positive feedback on the face-to-face interviews and behavioral surveys conducted as well as about 68 percent indication of transfer of training to the workplace. The findings therefore, help the HR department to furnish evidence to the organization, as well as stakeholders and continue to make employee training and development a strategic management agenda. (Abstract by authors) 2012-03-12 Conference or Workshop Item PeerReviewed text https://library.oum.edu.my/repository/717/1/evaluating_rosmah.pdf Rosmah Mohamed, and Arni Ariyani Sarlis Alias, (2012) Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the Banking Sector in Malaysia. In: 3rd International Conference on Business and Economic Research, 12-13 March 2012, Bandung, Indonesia. (Unpublished) https://library.oum.edu.my/repository/717/ |
| spellingShingle | HF5549.5 Personnel management Rosmah Mohamed, Arni Ariyani Sarlis Alias, Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the Banking Sector in Malaysia |
| title | Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the
Banking Sector in Malaysia |
| title_full | Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the
Banking Sector in Malaysia |
| title_fullStr | Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the
Banking Sector in Malaysia |
| title_full_unstemmed | Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the
Banking Sector in Malaysia |
| title_short | Evaluating the Effectiveness of a Training Program Using the Four Level Kirkpatrick Model in the
Banking Sector in Malaysia |
| title_sort | evaluating the effectiveness of a training program using the four level kirkpatrick model in the
banking sector in malaysia |
| topic | HF5549.5 Personnel management |
| url | https://library.oum.edu.my/repository/717/1/evaluating_rosmah.pdf https://library.oum.edu.my/repository/717/ |
| url_provider | http://library.oum.edu.my/repository/ |