Service Quality in the Open and Distance Learning
The purpose of this paper is to examine the learner’s perceptions of the service quality in an open and distance learning institution in Malaysia. Focus group sessions and structured questionnaires were used to collect the relevant information from the respondents. A total of 44 respondents parti...
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| Format: | Article |
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| Online Access: | https://library.oum.edu.my/repository/71/1/Service_quality_in_the_open_and_distance_learning.pdf https://library.oum.edu.my/repository/71/ |
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