APA (7th ed.) Citation

Sia , M. K., & Kanesan , M. (2012). Classifying Quality Attributes Using Service Gaps and Kano's Method.

Chicago Style (17th ed.) Citation

Sia , Mal Kong, and Muthusamy Kanesan. Classifying Quality Attributes Using Service Gaps and Kano's Method. 2012.

MLA (9th ed.) Citation

Sia , Mal Kong, and Muthusamy Kanesan. Classifying Quality Attributes Using Service Gaps and Kano's Method. 2012.

Warning: These citations may not always be 100% accurate.