Tracking institutional performance using importance-satisfaction analysis
This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf https://library.oum.edu.my/repository/60/ |
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| _version_ | 1831338817022328832 |
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| author | Ramli Bahroom, Latifah Abdol Latif, Ng, Man San |
| author_facet | Ramli Bahroom, Latifah Abdol Latif, Ng, Man San |
| author_sort | Ramli Bahroom, |
| building | OUM Library |
| collection | Institutional Repository |
| content_provider | Open University Malaysia |
| content_source | OUM Knowledge Repository |
| continent | Asia |
| country | Malaysia |
| description | This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007. |
| format | Conference or Workshop Item |
| id | my.oum.60 |
| institution | Open University Malaysia |
| publishDate | 2008 |
| record_format | eprints |
| spelling | my.oum.602013-06-18T03:14:07Z Tracking institutional performance using importance-satisfaction analysis Ramli Bahroom, Latifah Abdol Latif, Ng, Man San LC5201 Education extension. Adult education. Continuing education LB2300 Higher Education This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007. 2008-04-07 Conference or Workshop Item PeerReviewed text https://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf Ramli Bahroom, and Latifah Abdol Latif, and Ng, Man San (2008) Tracking institutional performance using importance-satisfaction analysis. In: ASAIHL International Conference 2008, 7-10 April 2008, Sukhothai Thammatthirat Open University, Thailand. https://library.oum.edu.my/repository/60/ |
| spellingShingle | LC5201 Education extension. Adult education. Continuing education LB2300 Higher Education Ramli Bahroom, Latifah Abdol Latif, Ng, Man San Tracking institutional performance using importance-satisfaction analysis |
| title | Tracking institutional performance using importance-satisfaction analysis |
| title_full | Tracking institutional performance using importance-satisfaction analysis |
| title_fullStr | Tracking institutional performance using importance-satisfaction analysis |
| title_full_unstemmed | Tracking institutional performance using importance-satisfaction analysis |
| title_short | Tracking institutional performance using importance-satisfaction analysis |
| title_sort | tracking institutional performance using importance-satisfaction analysis |
| topic | LC5201 Education extension. Adult education. Continuing education LB2300 Higher Education |
| url | https://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf https://library.oum.edu.my/repository/60/ |
| url_provider | http://library.oum.edu.my/repository/ |