Online examination for takaful basic examination – a license to practice certificate: a Malaysian case
The purpose of this study is to examine the extent of effectiveness of the online examination using electronic learning management system (e-LMS) services in the Malaysian Takaful sector for Takaful Basic Examination (TBE). TBE is conducted through online examination which is a web-based examinat...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Conference or Workshop Item |
| Published: |
2019
|
| Subjects: | |
| Online Access: | https://library.oum.edu.my/repository/1166/1/library-document-1166.pdf https://library.oum.edu.my/repository/1166/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1831339062968975360 |
|---|---|
| author | Jamil Ahmad, Bibi Nabi Ahmad Khan, Santhi Raghavan, Tuan Fatma Tuan Sulaiman, |
| author_facet | Jamil Ahmad, Bibi Nabi Ahmad Khan, Santhi Raghavan, Tuan Fatma Tuan Sulaiman, |
| author_sort | Jamil Ahmad, |
| building | OUM Library |
| collection | Institutional Repository |
| content_provider | Open University Malaysia |
| content_source | OUM Knowledge Repository |
| continent | Asia |
| country | Malaysia |
| description | The purpose of this study is to examine the extent of effectiveness of the online
examination using electronic learning management system (e-LMS) services in the
Malaysian Takaful sector for Takaful Basic Examination (TBE). TBE is conducted
through online examination which is a web-based examination system (ES). The TBE
is an entry qualification for all those who intend to become registered takaful agents in
the financial services industry promoting takaful products and services. The term
Takaful refers to the concept of Islamic insurance based on mutual cooperation, where
both risks and funds are shared between the insured and insurer. TBE is a mandatory
license-to-practice qualification to enhance the competency and professionalism of
takaful agents. It is also an induction for individuals who intend to pursue a career in
Takaful. The study also aims to address issues concerning quality of services by
focusing on the following: ease of use, information security and reliability and its role
in influencing customer adoption of electronic services, as well as the mechanisms of
monitoring and control over these services. The research employed the analytic and
descriptive methodology, by collecting secondary data on candidates sitting for the
examination. This was then compared to the passing rate from the year 2012 until 2016.
The findings show that online examinations have succeeded in attaining significant
customer satisfaction by improving electronic services, facilitating electronic
transactions, improving processing performance and enhancing the specifications of
electronic services. In addition, the Takaful institutions have achieved effective
communication with their customers as well as speeding up of applications. However,
there is an absence of awareness and guidance for candidates about the e-examination
system. The results of this research led to some recommendations to improve the
electronic services provided by Takaful institutions in order to enhance customer and
institution’s satisfaction. (Abstract by authors) |
| format | Conference or Workshop Item |
| id | my.oum.1166 |
| institution | Open University Malaysia |
| publishDate | 2019 |
| record_format | eprints |
| spelling | my.oum.11662020-07-11T02:10:02Z Online examination for takaful basic examination – a license to practice certificate: a Malaysian case Jamil Ahmad, Bibi Nabi Ahmad Khan, Santhi Raghavan, Tuan Fatma Tuan Sulaiman, LC5201 Education extension. Adult education. Continuing education The purpose of this study is to examine the extent of effectiveness of the online examination using electronic learning management system (e-LMS) services in the Malaysian Takaful sector for Takaful Basic Examination (TBE). TBE is conducted through online examination which is a web-based examination system (ES). The TBE is an entry qualification for all those who intend to become registered takaful agents in the financial services industry promoting takaful products and services. The term Takaful refers to the concept of Islamic insurance based on mutual cooperation, where both risks and funds are shared between the insured and insurer. TBE is a mandatory license-to-practice qualification to enhance the competency and professionalism of takaful agents. It is also an induction for individuals who intend to pursue a career in Takaful. The study also aims to address issues concerning quality of services by focusing on the following: ease of use, information security and reliability and its role in influencing customer adoption of electronic services, as well as the mechanisms of monitoring and control over these services. The research employed the analytic and descriptive methodology, by collecting secondary data on candidates sitting for the examination. This was then compared to the passing rate from the year 2012 until 2016. The findings show that online examinations have succeeded in attaining significant customer satisfaction by improving electronic services, facilitating electronic transactions, improving processing performance and enhancing the specifications of electronic services. In addition, the Takaful institutions have achieved effective communication with their customers as well as speeding up of applications. However, there is an absence of awareness and guidance for candidates about the e-examination system. The results of this research led to some recommendations to improve the electronic services provided by Takaful institutions in order to enhance customer and institution’s satisfaction. (Abstract by authors) 2019 Conference or Workshop Item PeerReviewed text https://library.oum.edu.my/repository/1166/1/library-document-1166.pdf Jamil Ahmad, and Bibi Nabi Ahmad Khan, and Santhi Raghavan, and Tuan Fatma Tuan Sulaiman, (2019) Online examination for takaful basic examination – a license to practice certificate: a Malaysian case. In: International Conference on Education (ICE 2019), 10-11 April 2019, Kuala Lumpur. https://library.oum.edu.my/repository/1166/ |
| spellingShingle | LC5201 Education extension. Adult education. Continuing education Jamil Ahmad, Bibi Nabi Ahmad Khan, Santhi Raghavan, Tuan Fatma Tuan Sulaiman, Online examination for takaful basic examination – a license to practice certificate: a Malaysian case |
| title | Online examination for takaful basic examination – a license to practice certificate: a Malaysian case |
| title_full | Online examination for takaful basic examination – a license to practice certificate: a Malaysian case |
| title_fullStr | Online examination for takaful basic examination – a license to practice certificate: a Malaysian case |
| title_full_unstemmed | Online examination for takaful basic examination – a license to practice certificate: a Malaysian case |
| title_short | Online examination for takaful basic examination – a license to practice certificate: a Malaysian case |
| title_sort | online examination for takaful basic examination – a license to practice certificate: a malaysian case |
| topic | LC5201 Education extension. Adult education. Continuing education |
| url | https://library.oum.edu.my/repository/1166/1/library-document-1166.pdf https://library.oum.edu.my/repository/1166/ |
| url_provider | http://library.oum.edu.my/repository/ |