Impact of university resources on student complaint in Malaysian Higher Education Institutions
This paper examines the relationship between university resources and student complaint management in Malaysian Higher Education Institutions (HEIs). The discussion is premised on Organisational Justice theory (OJT) which conceptualized complaint handling, satisfaction, and fairness among stakeholde...
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| Main Authors: | , , |
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| Format: | Proceeding Paper |
| Language: | en |
| Published: |
IATED Academy
2022
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/98367/7/98367_Impact%20of%20University%20resources%20on%20student%20complaint%20in%20Malaysian%20Higher%20Education%20Inst.pdf http://irep.iium.edu.my/98367/ https://library.iated.org/view/OMOOLA2022IMP https://doi.org/10.21125/inted.2022.1437 |
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