Shariah disclosure expectation gap between shariah practitioners and Islamic banks’ customers in Malaysia
Research aim: The aim of this study is to examine the possibility of a gap in perception between Shariah practitioners and customers of Islamic banks on the importance of Shariah disclosure by Islamic banks. Design/ Methodology: Questionnaires were distributed to Shariah practitioners, consist...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en |
| Published: |
Faculty of Business & Accountancy University of Malaya
2021
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/89722/7/89722_Shariah%20disclosure%20expectation%20gap%20between%20shariah%20practitioners%20and%20Islamic%20banks%E2%80%99%20customers%20in%20Malaysia.pdf http://irep.iium.edu.my/89722/ http://ajap.um.edu.my/ |
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| Summary: | Research aim: The aim of this study is to examine the possibility of a gap in perception
between Shariah practitioners and customers of Islamic banks on the importance of Shariah
disclosure by Islamic banks.
Design/ Methodology: Questionnaires were distributed to Shariah practitioners, consisting of
Shariah committee members and Shariah officers, and Islamic banks’ customers who were
lecturers and final year accounting students. The concept of expectation gap derived from the
auditing literature was extended and applied to this study’s context. A total of 64 and 200
questionnaires were distributed to Shariah practitioners and customers of Islamic banks,
respectively. The response rates were 41% for Shariah practitioners and 65% for Islamic banks’
customers.
Research findings: The results indicate that Shariah practitioners and customers perceive all
Shariah disclosure items as important to be disclosed. However, a few significant differences
were noted between both groups, suggesting the existence of an expectation gap, albeit
minimal. Only a minimal gap between the selected customers and practitioners may be
reasonable, as the group of customers consisted of informed customers.
Theoretical contribution/ Originality: This study contributes to knowledge as there is a
dearth of literature that determines customers’ perceptions of Shariah disclosure.
Practitioner/ Policy Implications: The results provide regulators and Islamic banks with
valuable insight into the importance of Shariah disclosure items from the points of view of
customers and Shariah practitioners on which items they concur as important and which items
they differ in opinion.
Limitation/ Implication: This study is an initial effort to examine the expectation gap between
knowledgeable customers and Shariah practitioners on the Shariah disclosure made by Islamic
banks. The customers are respondents from only one university; hence, there is a limitation
concerning the generalisability of the findings. Thus, future research could extend such an
investigation to other customers in order to enhance generalisability. |
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