Community perception on service quality at an international higher education institution: a case study

This paper reports on the exploration on community perception of higher education institution service quality from three dimensions namely academic, administrative and facilities. Focus group discussions were used for data collection involving three groups of neighbouring communities from both urban...

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Bibliographic Details

Main Authors:	Ibrahim, Haslina, Abdul Rahim, Adibah, Abdul Rahman, Amilah, Abdullah, Nur Anisah
Format:	Proceeding Paper
Language:	en
Published:	2012
Subjects:	L Education (General)
Online Access:	http://irep.iium.edu.my/17044/1/UNIVERSITY_AND_COMMUNITY_ENGAGEMENT.pdf http://irep.iium.edu.my/17044/ http://www.ucec2012.com/session5.html
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