Rule-based to Intelligent Chatbots: understanding librarian insights in library reference services

Deployment of an artificial intelligence chatbot in libraries has primarily supported reference-oriented and short conversation tasks. The current phase of technological convergence and automation demands a reimagined chatbot capable of sustaining natural, context-aware conversations without human i...

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Bibliographic Details

Main Authors:	Sarif Abdullah, Sharifah Nur Amirah, Muhammad Nubli, Muhammad Al Faateh, Md Nor, Nor Saadah, Kartiwi, Mira, Khedher, Akram M Z M, Winarti, Titin
Format:	Proceeding Paper
Language:	en en
Published:	IEEE 2026
Subjects:	Z Bibliography. Library Science. Information Resources
Online Access:	https://irep.iium.edu.my/127359/7/127359_Rule-based%20to%20Intelligent%20Chatbots.pdf https://irep.iium.edu.my/127359/13/127359_Rule-based%20to%20Intelligent%20Chatbots_Scopus.pdf https://irep.iium.edu.my/127359/ https://ieeexplore.ieee.org/document/11363541/authors#authors
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